German Chatbot tester

We are looking for a dedicated and insightful Chatbot Tester with a strong focus on sales and customer service interactions.

This role is essential in ensuring our chatbot delivers a seamless, effective, and engaging experience for customers, ultimately driving satisfaction and conversion rates.

The ideal candidate will have a keen eye for detail and a deep understanding of sales processes and customer service best practices.

Key Responsibilities :

Testing Sales Interactions : Evaluate the chatbot’s performance in handling sales inquiries, upselling, and cross-selling opportunities.

Ensure the chatbot provides accurate and persuasive responses to drive conversions.

Customer Service Evaluation : Test the chatbot’s ability to address customer service issues, answer FAQs, and resolve problems efficiently.

Ensure the chatbot maintains a high standard of customer support and satisfaction.

• Test Planning : Develop test cases and scenarios based on sales and customer service workflows, including common customer queries, sales funnel stages, and service escalation processes.
• User Experience Assessment : Assess the chatbot’s conversational flow to ensure it aligns with best practices for customer engagement and provides a user-friendly experience.
• Defect Reporting : Identify and document issues related to chatbot performance in sales and customer service contexts.
• Feedback and Improvement : Provide actionable feedback and recommendations to enhance the chatbot’s effectiveness in sales and customer service.

Suggest improvements based on user interactions and test results.

Documentation : Maintain clear and detailed records of test results, issues, and resolutions. Prepare reports that highlight key findings and insights.

Qualifications :

• Experience in customer service, sales, or related fields is preferred.
• Experience in software testing, especially with chatbots, is a plus.
• Translation Experience.
• Excellent communication skills, both written and verbal, for documenting issues and providing feedback.
• Basic knowledge of chatbot platforms and technologies.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Customer-centric mindset with a focus on improving the user experience.
• Bilingual German / English

What We Offer :

• Competitive salary and benefits package.
• A dynamic work environment focused on innovation and customer success.
• Flexible working arrangements.
Vor 19 Tagen