Service Delivery Lead (m / f / x) Client Success

Tasks & Responsibilities :

• You are responsible for managing a group of Team Leads within the Client Success department as well as ensuring consistent quality collaboration and high performance across all Client Success teams
• You act as a subject matter expert for your functional areas and drive continuous development of tools processes and client experience
• Develop and implement service delivery strategies that align with company goals and translate them into actions. This includes establishing standards for daily operations.
• You take ownership for escalations client issue resolution and operational risk topics within your area of responsibility
• You represent the Client Success department on process organisational and operational set up
• You analyze service and client data to identify trends and drive evidence-based decision making that enhances service quality and resource utilisation.
• You collaborate closely with and report to Managing Directors of Client Success by providing regular updates on the service delivery performance key challenges and strategic initiatives.

Qualifications :

• Several years of experience in a client-facing operations or service leadership role (e.g. in financial services client success or support)
• Proven expertise in the functional area you support  - e.g. knowledge of trading operations security operations payments processing account processes or client lifecycle
• Demonstrated exceptional ability to lead communicate and motivate across multiple teams
• High resilience and ability to manage change and ambiguity with structure and composure
• Strong analytical and problem-solving skills; comfortable working with KPIs and data
• Strong hands-on mentality and pro-active problemsolving mentality
• Business fluency in German and English (written and spoken)

Additional Information :

• Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
• Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich or Berlin nestled in lively neighborhoods filled with vibrant restaurants cozy cafs and a wide range of convenient amenities
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• (International) relocation support
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 25% for the Deutschland Jobticket
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker

#LI-Hybrid

Remote Work : No

Employment Type : Full-time

Key Skills

Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting

Experience : years

Vacancy : 1