Japanese speaking Export Clerk (Air Freight & Sea Freight)

IN46826

ELIGIBLE APPLICANTS :

• O) Eligible visa : Permanent residence, Spouse, Partner
• X) NOT eligible : Student visa, requiring visa sponsorship, working holiday, Graduate, Freelance

WORK TYPE : hybrid

VISA SUPPORT : No

TYPE : Full-time, permanent

WORKING HOURS : 8 : 30-17 : 30 from Monday to Friday (flexible hours after probation)

SALARY : depending on experience

START : ASAP

LOCATION : Frankfurt / Main, Germany

Export Clerk (Air Freight & Sea Freight) Main Responsibilities :

• Acceptance of customer orders, including the review of documents in accordance with regulations and internal procedures
• Handling of export shipments from start to finish, primarily air freight, but also sea freight (FCL, LCL)
• Booking and reserving the required capacities with partners
• Export customs clearance (e.g. ATLAS, AES; customs goods, special customs procedures, etc.), where applicable
• Planning and scheduling of collections and transport in line with the relevant Incoterms
• Preparation of all relevant shipping documents
• Invoicing customers, as well as performing cost and price calculations
• Shipment tracking, identifying any deviations, and developing customer-focused solutions in the event of incidents
• Handling of complaints and claims for damages
• Communication with customers, customs authorities, partners, carriers, and overseas offices in Japanese, English, and German

Export Clerk (Air Freight & Sea Freight) Ideal Candidate :

• Successfully completed an apprenticeship as a freight forwarding and logistics services clerk, or possess equivalent qualifications
• Professional experience in export operations, with a preference for air freight
• Knowledge of export customs clearance processes is preferred
• Proficient in standard MS Office applications, as well as Atlas and CargoWise
• Strong commitment, a sense of responsibility, and the ability to work independently
• Excellent organisational skills, flexibility, strong communication and teamwork abilities, along with a customer- and service-oriented mindset
• Fluent in spoken and written Japanese, English, and German