Marketing Customer Support Agent –German Speaker

Marketing Customer Support Agent German Speaker

Location : Lisbon Portugal On-site

Employment Type : Full-time

Languages : German English

Monthly salary : 1300 Euro gross

Role Overview

We are looking for an German -speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support digital marketing assistance and advertiser experience requiring strong marketing knowledge and customer service skills.

Key Responsibilities

Support advertisers with paid campaign setup optimization and troubleshooting

Provide guidance on campaign performance and platform tools

Deliver high-quality customer service to marketing clients

Assist clients via phone email or chat

Maintain accurate documentation in internal systems

Schedule

Initial schedule (12-hour window) :

Monday to Sunday : 07 : 00 19 : 00

Shifts : 07 : 00 16 : 00 or 10 : 00 19 : 00

2 rotational days off

Requirements

Fluent German and English

Experience in paid campaign management (mandatory)

Degree in Marketing or a related field

Proven experience in Digital Marketing

Previous experience in a Contact Centre or Service Program for an Advertising Technology company

Strong understanding of social media platforms and digital advertising fundamentals

Customer-oriented mindset with strong communication skills

Ability to work independently and as part of a team

Key Skills

Machine Installation,Agriculture,Community Services,Gym,Body Care

Experience : years

Vacancy : 1