ServiceNow Administrator - Senior

Description

Leidos has an excellent opportunity for a ServiceNow Administrator - Senior supporting the Enterprise Level Information Technology Expertise (ELITE) contract at the United States Africa Command (USAFRICOM) located in Stuttgart, Germany. This position is required to travel OCONUS.

PROGRAM SUMMARY:
Are you interested in continuing your career in Europe in a mission focused environment? Leidos has established positions throughout Europe supporting the ELITE program. We are looking for an experienced, innovative and motivated ServiceNow Administrator to support the enablement of USAFRICOM’s mission objectives.

REQUIRED CLEARANCE:
•Must have an active DoD Secret security clearance.

PRIMARY RESPONSIBILITIES:

• Lead the administration, enhancement, and sustainment of the ServiceNow platform supporting the ACJ6 mission.
• Oversee day‑to‑day O&M operations, ensuring platform reliability, security compliance, and continuous availability.
• Drive development efforts across multiple ServiceNow modules, delivering new capabilities, integrations, and workflow automations.
• Serve as a senior technical advisor to government stakeholders, translating mission needs into scalable platform solutions.
• Guide configuration management, documentation, and governance practices to maintain a secure and auditable environment.
• Troubleshoot complex technical issues and coordinate with onsite SME teams to ensure rapid resolution.
• Contribute to long‑term modernization strategies, platform roadmaps, and enterprise architecture alignment.
• Perform advanced administration, configuration, and maintenance of ServiceNow environments, including upgrades, patching, and performance tuning.
• Develop custom applications, flows, business rules, client scripts, and integrations using approved DoD frameworks and security standards.
• Manage platform security, including ACLs, roles, data policies, and compliance with DoD cybersecurity requirements.
• Maintain and optimize ITSM, CMDB, Change Management, SPM, and Service Catalog modules to support mission operations.
• Lead testing, validation, and deployment activities for new releases and enhancements.
• Provide expert guidance to junior administrators and support teams, ensuring adherence to best practices and DoD policies.
• Interface with government customers to gather requirements, propose solutions, and deliver technical briefings.

REQUIRED QUALIFICATIONS:

• Extensive experience administering and developing within ServiceNow in a federal or DoD enterprise environment.
• Strong understanding of ITSM/ITIL processes and hands‑on expertise with core ServiceNow modules and integrations.
• Experience with ServiceNow cloud environment and common configurations within
• Experience with Agile/Scrum methodologies and working in a team environment
• BA/BS & 5+ years recent specialized experience or AS with 7 years of recent specialized experience
• TESA Eligibility
• CompTIA Security+ certification
• Active DoD Secret clearance.

PREFERRED QUALIFICATIONS:

• ServiceNow System Administrator (CSA) certification or higher (e.g., CIS‑ITSM, CAD).
• Experience with ITOM, Discovery, CMDB modeling, or integration technologies (REST, SOAP, MID Server).
• Experience with the full suite of the Strategic Portfolio Management module and best practices within.
• Familiarity with DoD cybersecurity frameworks, RMF, STIGs, or secure development practices.
• Experience with migrations from on-premises to cloud environments.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

February 10, 2026

Pay Range:

Pay Range $69,550.00 - $125,725.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.