German Customer Success Specialist Hybrid in Malta

Looking to take the next step in your career

Were seeking a dynamic addition to our team as a Customer Success Specialist! If youre innovative sociable and excel in a fastpaced evolving environment this could be your next great opportunity.

Role Overview :

As a Customer Support Specialist youll respond to customer inquiries and resolve complaints exclusively through email and live chatno phone calls involved.

Key Responsibilities :

• Respond to customer queries via email ensuring clear timely communication (phone calls are not required)
• Moderate usergenerated content to uphold company policies and standards
• Identify and address potential scams or fraudulent activities keeping the online environment secure
• Accurately log interactions and resolutions for customer records
• Collaborate with team members to improve processes and elevate customer experiences
• Provide customers with accurate comprehensive information using the best tools
• Meet personal and team support goals
• Work effectively with internal and client teams
• Participate in training to ensure compliance with moderation policies
• Support various workflows clients and markets as needed

Requirements :

Why Join Us :

Excited about a rewarding customer support career Apply now and well connect with you soon!