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IT Service Desk agent

IT Service Desk agent

lux-AirportMerzig, DE
Vor 30+ Tagen
Stellenbeschreibung

Your next professional destination : lux-Airport - Findel - Luxembourg

Do you know the airport as a passenger?

How about working there?

The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100 destinations via 16 airlines.

We have more than 350 employees, with different backgrounds and 19 nationalities.

Together we work daily to ensure the efficient operation of the airport and to provide a quality service to our passengers.

Thanks to everyone's commitment, we live up to our motto of being the best-in-class airport. Our reputation is also reflected in a few key figures : by the end of 2022, for example, we reached 4.05 million passengers and 975,000 tonnes of cargo.

In order to continue to meet our commitments and to develop other projects, we are currently recruiting : an IT Service Desk agent.

Our job opportunity

Your responsibilities

  • Implementing, maintaining and troubleshooting computer systems
  • Receiving the requests, creating the tickets and addressing users requests via the ticketing system
  • Carrying out inventories
  • Providing equipment to users
  • Researching solutions
  • Following up with external customers
  • Responding to requests in case of operational or technical incidents
  • Participating in different IT projects (system, network or applications)
  • Writing technical procedures
  • Participating in the integration of new employees

The required profile

Studies / training

Full cycle of higher education studies or equivalent (bac+2)

Experience

Successful experience of a minimum of two years

Skills and knowledge required

  • IT Tools

    • Mandatory :

    Microsoft Office suite

  • Languages

    • Mandatory :

  • French : fluent spoken and written (C1 minimum)
  • English : operational level in the business (B2 minimum)
  • Know-how and interpersonal skills specific to the job
  • Priority management
  • Excellent organizational skills
  • Analytical skills
  • Good interpersonal skills
  • Teamwork and collaboration
  • Other
  • Valid driving license B
  • Important note on working hours - please apply with full knowledge of the facts

    • Please note that this position is organized on a shift basis.

    Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

    Our offer

  • A compensation based on a salary scale, plus fringe benefits
  • A chance to work for an internationally-known and fast-growing Luxembourgish company
  • A professional opportunity in the field of aviation, a high-tech sector.

    • Note regarding the recruitment process

  • The whole application process is managed by Skeeled.
  • Our recruitment team will contact you in case your profile matches to our needs.

    • Thank you in advance for your understanding.