IT Service and Network Support Analyst

Job Title : IT Service and Network Support Analyst

Location : Germany Mannheim

Department : IT Infrastructure

Work Mode : Onsite

Job Summary

The IT Service and Network Support Analyst will be responsible for maintaining troubleshooting and optimizing network infrastructure and IT services. The role requires strong expertise in Cisco technologies including routers switches firewalls and network security protocols. The analyst will ensure high availability security and performance of network systems while providing technical support to end-users and collaborating on infrastructure projects.

Tasks

Key Responsibilities

Network Administration

Configure administer and maintain Cisco network hardware (routers switches firewalls).

Monitor and optimize LAN / WAN performance using Cisco tools and protocols (OSPF EIGRP BGP).

Implement and manage VLANs VPNs and QoS policies.

IT Service Support

Provide Level 2 / 3 support for network and IT service issues.

Troubleshoot hardware software and connectivity problems.

Maintain documentation of network configurations and incident resolutions.

Security & Compliance

Configure and manage Cisco ASA or Firepower firewalls.

Apply security best practices including patching and vulnerability management.

Support Azure firewall and load balancer configurations (if applicable).

Monitoring & Reporting

Use tools like Cisco Prime SolarWinds or similar for network monitoring.

Generate performance and incident reports for management.

Project Participation

Assist in network upgrades migrations and new deployments.

Collaborate with IT teams on infrastructure improvement initiatives.

Required Qualifications

Education : Bachelors degree in Computer Science IT or related field.

Certifications : Cisco certifications such as CCNA CCNP (preferred).

Experience :

35 years of experience in network support and administration.

Hands-on experience with Cisco hardware and network protocols.

Familiarity with Azure networking and load balancers (nice to have).

Requirements

Skills

Strong knowledge of TCP / IP DNS DHCP VLANs VPNs.

Proficiency in Cisco IOS configuration and troubleshooting.

Familiarity with ITIL processes for incident and change management.

Excellent problem-solving and communication skills.

Key Skills

IDS,Network Support,Tcp / IP,LAN,Computer Networking,Windows,TCP,Perl,Telecommunication,Operating Systems,Juniper,Dns

Employment Type : Employee

Experience : years

Vacancy : 1