Customer Success Manager - GOLD

About MetaCompliance

MetaCompliance is the European market leader in cybersecurity training. Our platform helps organisations strengthen their security culture through personalised, engaging awareness content that drives real behavioural change. With customers across Europe and beyond, we’re growing quickly and we’re expanding our team in Germany to support that growth.

Tasks

About the Role

Location : Leipzig (Hybrid) or Remote

As a Customer Success Manager – GOLD, you will partner with some of our most strategic, high-value customers. In this senior role, you act as a trusted advisor, cyber-awareness expert, and product specialist, guiding customers through their long-term success journey with MetaCompliance.

You will lead complex success initiatives, align customer goals with our platform capabilities, and deliver high-touch, tailored guidance that drives measurable outcomes in cybersecurity awareness.

What You’ll Do

Strategic Customer Partnership

• Own and manage a portfolio of high-value customers
• Build strong, multi-level stakeholder relationships — including executive sponsors
• Lead success planning, quarterly business reviews, and long-term roadmap discussions

Trusted Cybersecurity Advisor

High-Touch Success Delivery

Value Realisation & Adoption

Cross-Functional Collaboration

Growth & Renewal Ownership

Requirements

Experience & Qualifications

Benefits

Why Join MetaCompliance?

Statement on Fair Employment and Equal Opportunities :

MetaCompliance wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

With over 18 years of experience in Cyber Security and Compliance, MetaCompliance provides a smart, practical solution for managing human risk. Our platform brings everything together in one place, helping organisations handle Cyber Security, Data Protection, and Compliance more effectively.

We’re constantly innovating to stay ahead of the challenges organisations face. Our platform includes Risk Scores to measure and reduce staff-related security risks, alongside tools for eLearning, phishing simulations, policy management, and incident reporting. This gives cyber professionals the insights they need to track progress and improve employee awareness.

We make training engaging and relevant, using behavioural insight to deliver role-specific content that resonates with employees and drives real behaviour change. Trusted by organisations worldwide, MetaCompliance is committed to helping businesses build a stronger, safer workforce.