Sales Development Representative, Germany (Remote, Berlin)

As a Sales Development Representative, we'll provide you the tools and resources to be successful - but this isn't the usual SDR role.

Our SDR team is the front line of our Go-to-Market organization. You will be a critical part of our Sales Development team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups.

You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts.

Identify new client opportunities, listen to clients' needs, and discuss the impact of our technology with prospects and community members.

This is a great opportunity to help build out and expand our rapidly-growing DACH team and market.Responsibilities : Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads / tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account ExecutiveCreate and evolve customized email and social media strategies for outreach to prospectsBuild rapport and long-term relationships with users and community membersMaintain a solid understanding of competitors, open source ecosystem, and industry trendsBe comfortable making decisions and working as an autonomous member of a collaborative teamMaintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hoursSolve problems for Grafana users by leveraging discovery, collaboration, and research skills Requirements : Located in GermanyFluent in GermanMaintain a positive attitude in the face of criticism, rejection, or failureSuperior written and verbal communication skills, able to talk to and connect with all levels at an organizationProven history of following through with goals and commitmentsQuick learner, able to take initiative, excellent at problem solvingInsatiable sense of curiosity, always questioning and digging deeper for answersAble to think strategically and tacticallyDemonstration of success in a non-sales goal-oriented environment In the Germany, the OTE compensation range for this role is EUR 57,000- EUR 60,500.

Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our *Compensation ranges are country specific.

If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Interview Advice Let’s be honest - interviewing is not easy. However, we want you to come prepared and succeed. When we interview, we’re trying to determine a couple of things :

• Would you be successful if you were part of our team?
• Will you love working here and be a positive influence on your fellow colleagues?
• Will you grow professionally and personally during your time here? We’re looking for people who are curious and passionate about technology, so make sure you invest some time in learning about Grafana Labs.

Explore our community, the industry we operate in, what we offer, and how we set ourselves apart. During your interview, you’ll be sharing stories about your current and past roles and experiences.

The best way to frame this is with the CARR model : Context, Action, Results, Reflection. This allows you to succinctly share the experiences you’ve gained.

Remember, humility drives learning and we love working with people who are always trying to better themselves. Throughout our interview process, you will receive feedback, and usually directly in the interview.

As you move through the interview process, make sure you listen to the feedback you receive and figure out how to incorporate the advice in the next step of the interview.