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German Customer Support (Email & Chat) - Malta

German Customer Support (Email & Chat) - Malta

CbtalentsHamburg, Germany
Vor 6 Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Join us in creating a safer online environment!

Were looking for German-speaking Customer Support & Content Moderation Agents to join our team in sunny Malta.

Role Overview :

  • Customer Support (70%) : Handle customer inquiries and complaints via email and live chat (no phone calls).
  • Content Moderation (30%) : Review marketplace / app content to ensure compliance with guidelines and local laws, fostering a secure online space.

Key Responsibilities :

  • Respond professionally to customer queries.
  • Review and moderate images, accounts, and text-based content.
  • Escalate policy violations and fraud cases.
  • Participate in training and support multiple workflows when needed.

    • Requirements :

  • Languages : Native German and fluent English.
  • Skills : Basic knowledge of MS Office (Excel, Word).
  • No prior experience required, just a can-do attitude, attention to detail, and a passion for learning.

    • Working Schedule :

  • Rotational shifts : 7 : 00 AM - 3 : 30 PM or 3 : 30 PM - 12 : 00 AM (5 days / week).

    • Salary & Benefits :

  • Salary : Competitive
  • Bonuses : Up to 200 every 6 months based on performance.
  • Additional Support : 130 quarterly government benefit.
  • Contract : Indefinite.

    • Perks :

  • Full training (2 weeks onsite).
  • Health insurance (after 6 months).
  • Career progression opportunities.
  • Relocation package :

    • Airport pickup and initial hotel stay (up to 3 weeks).

  • Up to 200 flight reimbursement (after probation).