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Helpdesk ALL / FR M / F

Helpdesk ALL / FR M / F

Hays LuxembourgBiesdorf, DE
Vor 6 Tagen
Stellenbeschreibung

We are looking forward to take a new role in CDI as a Junior Helpdesk Level 1 / 2 - in Luxembourg.

The company is looking for someone who already has a first experience in user's support. You will have the opportunity to evolve in this company.

Your Responsibilities as Junior Helpdesk Level 1 / 2 :

  • You provide support to users on call and on site.
  • You carry out duties in compliance with established protocols.
  • You install, set up, and troubleshoot software and hardware on computers in accordance with user requirements.
  • You manage licences.
  • You update and document processes.
  • You maintain a degree of customer satisfaction and efficiently handle problems to ensure a great user experience.

Your Profile :

  • You have a first year of experience in support and want to improve your skills.
  • You must be fluent in German (Mandatory) and French is an asset.
  • You already worked on MS Office and Windows.
  • You are a curious and a good communicator.

    • If you are interested by this role, do not hesitate to apply.

    We are looking forward to receiving your resume.