Principal Salesforce Administrator (fmd)

Do you love to improve things and have an eye for detail Are you interested in a varied job If you are also interested in implementing Salesforce requirements in an agile and dynamically growing team then you have come to the right place.

As integral part of a team of experienced Salesforce specialists you will be actively involved in the implementation of cross-functional projects and day-to-day feature requests. By also providing technical support for our end users you will help shape the future of our company-wide processes and consistently evolving system landscape. From the migration of entire business units the enablement of new sales channels to optimization projects for individual teams we face a variety of exciting challenges in the Salesforce field.

The central importance of your team (Platform Operations) for the company-wide business processes in combination with the constantly strong Europe-wide growth of Trusted Shops guarantee you an exciting working environment with promising prospects.

Your tasks:

• Own and evolve our Salesforce ecosystem (Sales and Service Cloud) with a focus on platform stability data quality and performance

• Lead the design and implementation of scalable configuration automation and platform governance

• Act as the senior technical reference within the Admin team reviewing solutions supporting complex issues and promoting quality standards

• Work closely with Developers to align declarative and programmatic approaches and ensure platform scalability

• Drive excellence in change management documentation and system lifecycle processes

• Translate business requirements into Salesforce solutions working with Product Managers Admins and Developers

• Roll out new features and enable internal users through training guidance and best practice sharing

• Collaborate with our Admin Team Lead to uplift the overall capability of the Admin team offering mentoring and sparring without taking on formal people management

• Contribute to projects across multiple business areas and support strong communication between technical and non-technical teams

• Proactively monitor and improve system performance scalability and integration

• Help manage and continuously improve support processes including resolution of high-priority tickets

• Contribute to GDPR readiness audit controls MFA/SSO strategies and access model improvements

• Participate in our GitHub-based CI/CD environment to ensure smooth and reliable deployments

• 7 years of hands-on experience working with Salesforce in a complex cross-functional environment

• Deep knowledge of Salesforce configuration: Flows Validation Rules Permission Sets Custom Objects and more

• Proven experience with Salesforce Sales and Service Cloud; relevant certifications are a plus

• Strong understanding of data architecture relational databases and platform scalability

• Comfortable working in agile teams and iterating quickly with diverse stakeholders

• Confident in reviewing solution designs mentoring Admin colleagues and working with Developers and Product Managers

• Be a team player who enjoys sharing knowledge and driving improvements

• Be comfortable with technical concepts like APEX Java or integration frameworks

• Bonus: familiarity with Talkdesk CTI middleware tools or experience in GitHub-based release processes

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU Iceland or Norway.

• Permanent contract with Europes trusted brand

• 27 vacation days 3.5 additional days off at Christmas New Years Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events Unit Events etc.)

• Health Pass (free online and offline sports fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for Apply!

At Trusted Shops we are interested in you as a person - whether you fit in with us is independent of gender nationality ethnic and social origin religion/belief disability age sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.