Principal Support Model WSP consultant

About the Role

Are you passionate about sharing leading practices and helping others avoid pitfalls?

The Workday Support Model team works directly with customers through strategic advisory consulting services, targeted micro consulting engagements, and facilitated group discussions enabling customers to design and optimize their support teams, processes and governance models to set themselves up for ongoing success.

As a trusted Workday Support Model Consultant, you will assist customers with strategic advice at various points throughout their lifecycle, whether it is starting off on the right foot during deployment, managing through expanding their Workday footprint or growth of their business via acquisition and mergers. Customers will benefit from your knowledge, based on your experience and that of the many customers we interact with, as you identify key considerations and provide tailored recommendations. With no one-size fits all playbook, you will effectively listen to a customer’s unique situations, validate leading practices and identify considerations not accounted for. In addition to delivering Workday Success Plans services, our consultants will also contribute the design and development of the Workday Success Plans products as we continuously look to improve and add to our offerings.

Additional Responsibilities :

• Contribute to thought leadership and advancement of content
• Confidently and consistently provide excellent customer service
• Conduct discovery activities to understand customer requirements, timeline and scope of the engagement
• Ensure customers are aware of related Workday Success Plan offerings
• Participate in training and other events that help share knowledge with other consultants
• Keep up to date with industry practices such as agile methodology, product models and automated technology

About You

The ideal candidate will have a broad and deep understanding of managing Workday from a customer’s perspective, including roles and responsibilities, team structures, intake and change control processes, stakeholder engagement and governance planning. The candidate has experience guiding decision-making and influencing others at all levels of an organization.

Basic Qualifications (Must Haves)

Other Qualifications