Provide education on all aspects on one technology of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants including full certification for independent case support
Educate and train physicians, hospital personnel and hospital staff on all aspects of technical matters related to products and procedures including imaging through conducting and / or coordinating one-on-one ad hoc training sessions and in-service structured education programs on one technology.
Responsible for upselling in key strategic accounts working in conjunction with Business Managers
Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOP
Validate software and hardware updates in the field as applicable
Regularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with cross-functional teams (e.g., sales)
Additional Skills :
Proven expertise in MS Office Suite and ability to operate general office machinery
Good written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
Good problem-solving and critical thinking skills
Moderate knowledge and understanding of cardiovascular science
Moderate understanding of cardiovascular anatomy, pathology and physiology including the applications and “language” of the market and Edwards Lifesciences
Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
Ability to manage confidential information with discretion
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence / control