Regional Vendor Manager

Company DescriptionWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.So, why work at Wolt?At Wolt, We’re About Getting Things Done.You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.Our Commitment to Diversity, Equity & InclusionWe want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.Job DescriptionTeam descriptionOur Merchant Services team is the heart and soul of Wolt. We ensure that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As Wolt grows in scale and scope of offerings, the strength of our merchant services engine must grow with it.As the Regional Vendor Manager, you will play a critical role in managing our vendor health, quality of services and performance apart from supporting the team with data-related requests and process documentation. What You’ll DoDevelop and maintain effective relationships with vendors across multiple markets to ensure compliance with service level agreements (SLAs), performance indicators and metrics as well as contractual obligations.Collaborate with cross-functional and global teams to evaluate vendor performance, identify areas for improvement, and propose corrective actions to optimize service delivery.Drive continuous improvement initiatives within vendor management processes and procedures to enhance efficiency and effectiveness.Drive the implementation of global projects / programs to the local vendors servicing multiple markets in close collaboration with the global Vendor Management functionCreate and maintain an operational handbook to make sure all our vendor related processes are kept up to date while being in sync with other internal key stakeholders such as IT security or complianceYou track, evaluate and report vendor performance and are participating in regular vendor performance reviews next to supporting the team with data requests and reportingYou establish a feedback loop between Wolt In-house teams and VendorsQualificationsExtensive, top-level experience in BPO relationship management and contract negotiation and administrationExpertise in contact center forecasting, scheduling and capacity planning, and working with skill-based contact routing environmentsYou are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical abilityAwesome analytical abilities; you’re able to dig into complex data sets to help inform decisionsStrong written, verbal, and visual communication skills, and a proven ability to influence and drive consensus at all levels of an organizationAdditional InformationIf you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan.Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our internal job page!SummaryType : Full-timeFunction : Strategy / PlanningExperience level : Mid-Senior LevelIndustry : Information Technology And Services