Customer Support New Media Entertainment (m / f / d)

This role is all about music, film and television distribution. With a holistic approach to sales and marketing combined with industry-leading technology and operations, you will be engaged in the premier league of customer service. In your (m / f / d) new position in the customer service department you will : Promptly handle inbound inquiries via calls, emails and chats from external and internal customers Keep retail partner informed about delivery status, utilizing multiple channels including email, phone, chats Identify internal and external customer needs, clarify information, research issues and provide solutions Proactively follow through with necessary communications Engage in continuous learning to improve knowledge and performance level Your knowledge and skills : Ability to maintain effective relationships with coworkers, retail partners, delivery teams, and supervisors. Excellent written and oral communication skills with active listening in Swedish Computer proficiency : particularly Microsoft applications and other operational systems Ability to work independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions. Detail oriented, problem solver, positive attitude and flexible concerning working hours Wir freuen uns Sie kennenzulernen!