IoT Engineer

IoT Engineer

Références  : IoT / Eng / 4923

Function  :

• Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components : telecom, Hardware, MDM [1] , applications…
• Determine proper escalation for problems he cannot solve, sets priority
• Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
• Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
• Ensures documentation is up-to-date
• Participates and / or manages technical evolutions and projects
• Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
• Solves issues in his domain when escalated by Level 1; log all request / incident updates in the ticketing tool
• Train users

Profile :

Additional information :