Technical Support Manager (m/f/d) Samsung Wallet & Digital (Car) Key Certification

Position Summary

Bring big ideas to life.

Making the future more fascinating. Let people participate. Developing products that enable us to do things we never thought possible.

That's what most people want.

You can make it happen - as a member of the Samsung Community. History is being written here. Join us in adding the next chapter.

The ETO / EUDL is responsible for leading Samsung Wallet's services in Europe, driving product improvement and innovation.

We look forward to receiving your application via our online portal.

For our business unit ETO / EUDL we are looking for a committed and motivated person as

Technical Support Manager (m / f / d) Samsung Wallet & Digital (Car) Key Certification

Location : Schwalbach

Role and Responsibilities

Technical Support for Samsung Wallet in Europe

• Provide technical support for Samsung Wallet in Europe and other related services, assisting users with troubleshooting, issue resolution, and guidance on product usage.
• Collaborate with development teams (in Samsung and Partners) to identify and address technical issues, ensuring timely resolution and effective communication with stakeholders.
• Develop and maintain technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enhance user self-service capabilities.
• Continuously monitor service performance and user feedback to identify areas for improvement and implement proactive measures to enhance user experience.

Digital (Car) Key Certification

• Understand CCC (Car Connectivity Consortium) Certification procedure & requirements to obtain certification for each CCC modules
• Construct a plan and estimate the time and expenses needed for certification, etc. in order to work with various certification labs and handle general certification management.
• Evaluate the practicality of implementing certification approval / deprecation / withdrawal policies for devices and establish company policies accordingly.
• Establish management policies that take into account the scope / cycle of software updates for each module within the company, including re-certification.
• Follow the entire certification procedure aligned with CCC to certify our car key supported devices.

Skills and Qualifications

• University degree in software engineering
• Multiple years of experience in software development. Having proficiency in web technologies, especially API communication, is a must, with a desirable understanding of Android app development and the ability to analyze logs.
• Having experience in technical support for (Samsung) Wallet or similar services is beneficial.
• Understanding and managing the entire certification processes, as well as having a thorough understanding of related documentation and procedures, is a requirement.
• Outstanding communication abilities in English and ideally Korean and / or German
Vor 30+ Tagen