Laboratory Customer Support Supervisor (mfd)

Customer Support Supervisor (m/f/d)

IDEXX is recruiting for a Customer Support Supervisor. IDEXXs Customer Support Consultants are the direct line between IDEXX and our customers crucial employees who help us achieve our this role you will lead a team of consultants responsible for driving customer loyalty and ensuring that our customers are satisfied and are achieving measurable value from our products and services.

Are you a leader supporting teammates to develop and give the best of themselves to ultimately reach customer experience promise

Are you able to work with different groups in a fast-paced environment

Does that sound like you Perfect. Lets get started.

As our supervisor you will:

• Lead and support a team of 15 employees and continually seek opportunities to improve the operations including people processes and technology.

• Coordinate day-to-day operations and ensure project goals are met

• Develop and mentor your team through onboarding open communication training development opportunities and performance management processes.

• Monitor analyze and optimize relevant Key Performance Indicators (KPIs).

• Build and maintain employee morale and motivation; ensuring the team is appropriately staffed with required competencies.

• Maintain close cooperation with other departments especially commercial leaders. Collaborate with Support Leaders from other countries and participate in driving the vision of an EMEA-wide process alignment.

• Together with internal departments ensures compliance with German labor laws applying a foundational understanding to guide decisions and processes.
  

What You Need to Succeed

• 2 years experience in a customer centric environment including management and leadership experience.

• Demonstrated skills in leadership performance coaching problem-solving strategic thinking planning and delegating.

• Proven capability to collaborate with all levels of the organization.

• Analytical and strategic thinking skills.

• Excellent verbal and written communication skills strong interpersonal/communication skills.

• High resilience flexibility and situational adaptability.

• Strong organizational skills especially in a multi-tasking environment.

• Fluent in German and English (written and verbal); proficiency in one of the teams languages is preferred.

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement. Did we mention that we are a dog-friendly office

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBT individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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