Application Administrator / Support Engineer - GIO

We are looking for an Application Administrator / Support Engineer to take ownership of our business systems and provide second-level support to users across the organization. You will configure and maintain business applications, resolve escalated support issues, manage user access, build reports and automations, and ensure our tools run smoothly as we grow.

This role offers g rowth opportunities with hands-on experience in system integrations, automation, and technical operations. You will start as a power user and develop into a technical administrator who builds workflows and connects systems.

Experience with CRM platforms (Salesforce, HubSpot) or business application administration is a plus, not a requirement.

Responsibilities

Second-Level Supp ort :

Handle escalated support tickets requiring deeper technical investigation

Diagnose and resolve complex application issues across business systems

Communicate solutions clearly to users in French, English, and German

Document recurring issues and create knowledge base articles

Identify patterns in support requests and address root causes

User & Access Management :

Manage user accounts, permissions, and roles across all business applications

Own onboarding and offboarding processes for system access

Implement and maintain security policies and access controls

System Configuration :

Configure applications to match business processes and workflows

Build and maintain custom fields, objects, and automation rules

Set up and maintain integrations between systems

Data & Reporting :

Create and maintain reports and dashboards that support decision-making

Ensure data quality and consistency across platforms

Handle data imports, exports, and migrations

Teamwork :

Gather requirements from stakeholders and translate them into system configurations

Train team members on system features and best practices

Write clear documentation for configurations and procedures

Proactively suggest improvements to tools and processes

Profile

What Matters Most :

Genuine curiosity : you enjoy figuring out how systems work

Problem-solving mindset : you dig until you find the root cause, not just the quick fix

Fast learner : comfortable picking up new tools and platforms independently

Clear communicator who can explain technical concepts to non-technical users

Required Skills :

Professional working proficiency in French, English, and German (or Luxembourgish)

Ability to troubleshoot issues methodically and document solutions

Basic understanding of how applications store and organize data

Strong written communication skills for support responses and documentation

Nice to Have :

Experience administering Salesforce, HubSpot, or similar platforms

Basic scripting or automation knowledge / interest (JavaScript, Python, or no-code tools like Zapier / Make)

Familiarity with APIs or system integrations

Background in IT support, helpdesk, or technical support

Understanding of SQL or database concepts

Soft Skills

Strong sense of ownership for system reliability and user satisfaction

Clear and helpful communication style

Self-management skills : ability to prioritize tickets and projects independently

Collaborative mindset and willingness to assist team members

Proactive approach to identifying and fixing recurring problems