Marketing Customer Support Agent –German Speaker

Marketing Customer Support Agent –German Speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: German + English Monthly salary: 1300 Euro gross Role Overview We are looking for an German -speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience , requiring strong marketing knowledge and customer service skills. Key Responsibilities Support advertisers with paid campaign setup, optimization, and troubleshooting Provide guidance on campaign performance and platform tools Deliver high-quality customer service to marketing clients Assist clients via phone, email, or chat Maintain accurate documentation in internal systems Schedule Initial schedule (12-hour window): Monday to Sunday: 07:00 – 19:00 Shifts: 07:00 – 16:00 or 10:00 – 19:00 2 rotational days off Requirements Fluent German and English Experience in paid campaign management (mandatory) Degree in Marketing or a related field Proven experience in Digital Marketing Previous experience in a Contact Centre or Service Program for an Advertising Technology company Strong understanding of social media platforms and digital advertising fundamentals Customer-oriented mindset with strong communication skills Ability to work independently and as part of a team