ABOUT THE JOB
The Technical Knowledge Consultant (TKC) will help elevate the department’s understanding of new functionality. The TKC will not be writing our documentation or work directly in creating our training material but will be expected to mentor team members, help educate new hires, and enable the team to tackle more complex assignments.
To succeed in this role, you must have experience of working with the OneStream platform with a natural inclination for wanting to know more, share that knowledge with the team and help upskill them. You must be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent. You must also be able to work independently and with a team.
RESPONSIBILITIES
Knowledge Capture
- Investigate product features and solutions in advance of any new training courses being created, to expediate content development
- Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content, and validating documentation
- Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community
- Liaise with our support teams to understand which topics are causing concern and determine documentation / training approaches to help solve the underlying issues
Enablement
Function as a SME to the Product Knowledge departmentUse effective knowledge transfer to accelerate department deliverablesDeliver department-level training and enablement sessions to deepen their understanding of the platformAct as a mentor to new hires, helping build their knowledge and understanding of the platform and solutionsIdentify shortfalls in knowledge to help enhance the value of our documentation and training contentHelp maintain and update the OneStream application used for creating new coursesValidate content for the Release Highlights eLearning courseContent Validation
Support the Documentation team by providing practical use cases for reference material, release notes and other documentationSupport the Content Development team to ensure the technical accuracy of learning assetsREQUIRED EDUCATION & EXPERIENCE
BSc / MSc in Computer Science, Finance, Accounting, or Information Technology3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teamsTechnical proficiency with, and an understanding of, enterprise technologiesExperience working in a growth organization where quick-thinking and flexibility are essentialAnalyse and communicate technical issues and lead discussionPREFERRED EDUCATION & EXPERIENCE
Accounting or finance backgroundProduct knowledge equivalent to a OneStream Certified ArchitectKnowledge of SQL database technologies and database managementKnowledge of VB.netKNOWLEDGE, SKILLS & ABILITIES
Innovative and creative problem-solver with a naturally inquisitive natureAbility to build strong relationships and communicate effectively with internal stakeholdersComfortable addressing and teaching groupsAbility to learn complex technical topics and articulate their understanding to othersKnowledge of CPM / EPM applications such as OneStream, Oracle / Hyperion, SAP, Anaplan and TagetikExperience in CPM domain Financial Reporting, multi-dimensional modelling, integration, reporting, forecasting and planningPassion for learning new technologies and softwareWHO WE ARE
Transparency around corporate structure, salary, and benefitsCore value of customer successVariety of project work (not industry specific)Strong culture and camaraderieMultiple training opportunitiesOneStream is an Equal Opportunity Employer
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