Team Lead Customer Success Managment (f/m/d)

Your Role

As a part of the Customer Success Management Team, you will be responsible for ensuring that the overall administration, coordination, and evaluation of Customer Success plans and programs are realized. You will achieve this by recruiting, coaching and growing a high-performing CSM team, but also with successful planning and responsibility distribution within the team.

Customer Success Manager will be your main reporting line and sparing partner, where the main expectation will be to ensure that the contractually agreed services are delivered for defined global and local accounts. End-to-end holistic delivery of the agreed operational service for key strategic customers, managing the customer interface on all elements of the operational contract across internal functions, processes, and people, will be your main operational tasks, which will define your success in the role.

Your Profile

• Minimum 2 years’ experience in leading a Customer Success Team or Customer Support
• Minimum of 4 years’ experience in a data center sector or telecommunication, 5+ years’ experience in an international environment and in dealing with international customers
• Fluent in German and English
• Expert know-how in working within defined KPI´s and schedules
• Expert in contract and SLA management, Service Improvement and Process Management
• Excellent people management skills
• Excellent organizational management skills (ability to manage competing priorities and quickly pivot as required by the organization)
• Strong customer and service orientation and ability to work independently to create an outstanding customer experience

Benefits

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.