QA Services & Support Manager

Did you know that you already know us? Almost every second tablet on the global market contains our products. DFE Pharma has a strong and leading position in excipients and is recognized for its high quality products and services. We work with practically all big pharmaceutical companies worldwide.

As this demands great entrepreneurial power we are always looking for people who take ownership and are not afraid of accountability.

Now is your chance to join! Are you a pro-active manager to bring our Quality service to the next level for our customers?

Tasks

• Represent DFE towards relevant external stakeholders (e.g. customers, customer auditors, contract manufacturers)
• Define and monitor customer agreements, including customer services, complaint handling and troubleshooting
• Drive standardization and efficiency (continuous improvement) in processes and systems , GMP and GDP
• Ensure an effective Quality Services & Support culture in the organization, together with sales, tech. support and production
• Contribute to the development of the customer experience by providing state-of-the-art
• Define and ensures required capabilities, continuity and governance
• Facilitate Sales Support, QA Operations support, Site support, change management support, data sharing Complaints handling
• Develop trainings and ensures training of employees for general quality awareness and topics
• Control the applicable budgets

Requirements

Benefits

Team Details :

Wir entwickeln, produzieren und vermarkten Hilfsstoffe für Arzneimitteln für Tabletten und Trockenpulverinhalation.