CAFÉ & BAR STAFF - ASSISTANT MANAGER

Intro Join our dynamic team at The Baby Goat's newest Cafe / Bar in Hamburg! We are currently seeking enthusiastic and dedicated individuals to join us as a full-time assistant manager in our cafe and bar team. If you have a passion for providing exceptional customer service in a vibrant and welcoming environment, we want to hear from you. As part of our team, you'll have the opportunity to showcase your skills, grow professionally, and be a part of creating great experiences for our guests. Apply now to become a valued member of The Baby Goat family! Tasks Core Roles and Responsibilities : Customer Service : Provide exceptional customer service to all patrons, ensuring a welcoming and enjoyable experience. Food and Beverage Preparation : Prepare and serve a variety of coffee, beer, cocktails, and other beverages according to established recipes and standards. Maintaining Cleanliness : Maintain cleanliness and organisation of the cafe, bar, and dining areas, including regular cleaning of equipment and surfaces. Inventory Management : Monitor and manage inventory levels of food, beverages, and supplies, reporting to the manager to order needed supplies. Payment Handling - Processing payments from customers using the provided payment methods - cash and digital. Management of the cash draws. Menu Knowledge : Have a thorough understanding of the menu offerings, including ingredients, allergens, and preparation methods, to assist customers with their selections. Upselling : Proactively suggest additional items and upsell menu items to increase sales and enhance the customer experience. Compliance : Adhere to all health and safety regulations, food handling guidelines, and alcohol service laws to ensure a safe and legal environment for patrons and staff. Team Collaboration : Work collaboratively with other staff members to maintain a cohesive and efficient work environment. Requirements Required Skills and Abilities : Excellent communication and interpersonal skills. Strong multitasking abilities, with the capacity to handle multiple orders simultaneously. Attention to detail and ability to maintain high standards of cleanliness and hygiene. Ability to work efficiently in a fast-paced environment while maintaining a positive attitude. Basic maths skills for handling cash transactions and calculating orders. Flexibility to work varied shifts, including evenings, weekends, and holidays. Knowledge of coffee brewing techniques, beer varieties, and cocktail mixing is preferred but not required (training will be provided). Qualifications and Key Features of the Role : You must be currently living in Germany to apply for this position. No working permits are availabe for this position. 3 years experience in a similar position Experience in stock management systems Food handling experience High school diploma or equivalent qualification preferred. Must be of legal age to serve alcohol in the respective jurisdiction. A passion for providing excellent customer service and creating memorable experiences for guests. Ability to work effectively both independently and as part of a team. Positive attitude and willingness to learn and grow within the role and the organisation. Benefits What can we offer you? A permanent employment contract. A fun and sociable working environment. A contribution to your monthly Travel costs. Good tips and a monthly beer allowance. An insight to Craft Beer.