Key Responsibilities :
Level 1 Support :
End-user support for Office applications particularly Office 365
Initial setup and deployment of new computers using internal tool - training will be provided (knowledge Autopilot should be a definite plus)
Introduction and onboarding of users to company IT tools
Printer support and troubleshooting
Level 2 Support :
Support for network-related topics : firewalls switches and connectivity
Escalation point for more complex technical issues
Collaboration with the French Level 3 team (training opportunities available to eventually handle some Level 3 topics independently)
Qualifications :
Tools & Technologies :
Microsoft Entra ID (Azure AD administration)
ServiceNow for ticketing and incident management
Use of company-specific deployment and support tools
Essential experience / skills :
Fluent in German and English (French is a plus for remote collaboration with the French team)
Experienced in both Level 1 and Level 2 IT support
Comfortable working autonomously (no backup needed)
Willing to travel occasionally to other DACH-region sites for support
Additional Information :
All our positions are open to people with disabilities
Remote Work : Employment Type :
Contract
Key Skills
MAC,Active Directory,Software Packages,POS,Windows,Dos,Sharepoint,Troubleshoot,Desktop,PC,Powerpoint,hardware,AS 400,Service Calls,CNA
Experience : years
Vacancy : 1
Mwd • Zwickau, Saxony, Germany