Freelance Onsite PC Technician (m / w / d) first and second level support

Key Responsibilities :

Level 1 Support :

End-user support for Office applications particularly  Office 365

Initial setup and deployment of new computers using internal tool - training will be provided (knowledge  Autopilot should be a definite plus)

Introduction and onboarding of users to company IT tools

Printer support and troubleshooting

Level 2 Support :

Support for network-related topics :   firewalls switches and connectivity

Escalation point for more complex technical issues

Collaboration with the French Level 3 team (training opportunities available to eventually handle some Level 3 topics independently)

Qualifications :

Tools & Technologies :

Microsoft Entra ID  (Azure AD administration)

ServiceNow  for ticketing and incident management

Use of company-specific deployment and support tools

Essential experience / skills :

Fluent in  German and English  (French is a plus for remote collaboration with the French team)

Experienced in both Level 1 and Level 2 IT support

Comfortable working autonomously (no backup needed)

Willing to travel occasionally to other DACH-region sites for support

Additional Information :

• Location : Zwickau
• Workload :  5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for Germany

All our positions are open to people with disabilities

Remote Work : Employment Type :

Contract

Key Skills

MAC,Active Directory,Software Packages,POS,Windows,Dos,Sharepoint,Troubleshoot,Desktop,PC,Powerpoint,hardware,AS 400,Service Calls,CNA

Experience : years

Vacancy : 1