IT Service Desk Employee (m / f / d) - 1st Level Support

IT Service Desk Employee (m / f / d) - 1st Level Support at EIfER Europäisches Institut für Energieforschung EDF-KIT EWIV | softgarden

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IT Service Desk Employee (m / f / d) - 1st Level Support

Full Time

Hybrid

Karlsruhe

With Professional Experience

4 / 9 / 25

EIFER seeks an IT Service Desk Employee (m / f / d) - 1st Level Support.

The position is based in Karlsruhe with a duration of initially 2 years starting as soon as possible.

Founded by EDF and KIT in 2002, EIFER bridges science and industry, providing innovative energy solutions for a sustainable future.

Responsibilities

• On-Site Support : Direct assistance to employees on-site with IT issues related to computers, peripherals, and software.
• 1st Level Support : Initial receipt and handling of inquiries via phone, email, or ticketing system.
• Troubleshooting : Resolving basic technical issues in Microsoft environments, particularly Windows operating systems and Microsoft 365 (e.g., Teams, Outlook, OneDrive).
• Ticket Management : Documenting and tracking inquiries in the ticketing system and escalating more complex issues to 2nd Level Support.
• Modern Workplace : Supporting the use of modern workplace solutions, including Microsoft 365 applications and cloud services.

Requirements

Contact

Heike Stockmann

[email protected]

For more information visit :

www.eifer.org

Apply Online

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