Customer Success Manager (m/f/d) / Account Manager (m/w/d)

Customer Success Manager (m / f / d) / Account Manager (m / w / d)

Be in the center of it, instead of just being there! As a Customer Success Manager (m / f / d) / Account Manager (m / f / d), you will lead our sellers to success and play a key role in the establishment, development and growth of our company.

For this position it's necessary that you speak Flemish / D utch and English .

For our location in Tongeren, Belgium (hybrid) or Germany (remote) we are looking for you as soon as possible as : Customer Success Manager Marketplace (m / f / d) Belgium / Account Manager Marketplace (m / f / d) Belgium .

It is desired that you come to Cologne 1x / month for the team day.

Please send your application in English . Thank you.

Your tasks

You are part of the central platform team and play a key role in driving marketplace activities in our Belgian market.

You are constantly in touch with your partners and develop strategies to support and optimize performance

You are the first point of contact for your partners in case of questions

You create regular analyses based on all relevant KPIs to ensure target achievement

You continuously monitor and improve partner satisfaction and the customer experience

You have a sense for new market developments and show the partner possible market opportunities

Your profile

You have business fluent written and spoken Dutch skills

Knowledge of French is an advantage

You have successfully completed a degree in business, marketing or e-commerce and / or a comparable professional qualification

You already have experience in the marketplace or e-commerce sector

You have strategic thinking skills and ideally experience in the healthcare sector

You have very good time management skills

You are not afraid of working with data and figures

You are willing to take on responsibility and are enthusiastic about marketplaces

You are a strong communicator and cultivate relationships with internal and external stakeholders

Good written and spoken German and / or English skills complete your profile

Your benefits

In order to provide our employees with the best possible support for their individual needs - be it to lead a healthy life, to have enough time for their families or to develop their skills - we offer a wide range of different, location-specific benefits, e.g :

Flexible working hours : We support you in balancing work and family life or in more

Training and further education opportunities : In addition to German and English courses, other internal and external training courses are available to you.

Onboarding : We make sure that you feel at home with us from day one.

Sports activities : To promote your health and exercise, we offer you membership of the Urban Sports Club in Germany and discount at Sportoase in Belgium

Team & company events : One team, one goal. Individual team events and regular company events are high on our list of priorities.

and much more.

yourcareer