Support Engineer (Operations & Maintenance) - GermanySungrow - EMEA • Munich, Bayern, DE
Support Engineer (Operations & Maintenance) - Germany
Sungrow - EMEA • Munich, Bayern, DE
Vor 30+ Tagen
Stellenbeschreibung
Your mission
Hello there and a warm welcome to Sungrow!
We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:
We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:
- Establish and continuously improve software maintenance processes, standards, and SLA mechanisms.
- Build and maintain a knowledge base, FAQs, and incident review systems to boost team efficiency.
- Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams.
- Define response strategies based on issue severity and escalate critical problems promptly.
- Monitor version quality and analyze defect trends to drive product improvements.
- Collaborate with R&D, delivery, product, and sales teams to accelerate issue resolution and enhance customer satisfaction.
Your profile
That sounded great, right? To make sure you feel happy and successful in this role, it would be fantastic if you bring the following background:
- Bachelor’s degree or higher in Telecommunications, Electrical Engineering, Computer Science, Automation, or similar.
- Minimum 5 years of experience in software development, testing, operations, or technical support.
- Familiarity with cloud architecture and technology stacks (mobile, front-end, back-end); renewable energy software experience is a plus.
- Knowledge of defect management, version control, ITIL framework, and SLA management.
- Ability to troubleshoot online issues independently using monitoring and log analysis tools.
- Excellent coordination and communication skills across teams and with customers.
- Strong resilience under pressure and ability to drive issue resolution.
- English and German proficiency at C1 level; additional languages are always a plus.
Preferred:
- Experience in software maintenance for energy internet, photovoltaic, or energy storage industries.
- International project experience.
Why us?
Join our Operations & Maintenance team, the backbone of Sungrow’s customer success! We ensure smooth operations and top-notch support for cutting-edge renewable energy solutions. You’ll work in a dynamic environment, collaborate with global teams, and contribute to a greener future.
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
We are fighting every day to make our mission happen – Clean Power for All!
With 870+GW of clean power presently installed worldwide, we are on the road to success!
Welcome at Sungrow
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!
Jobalert für diese Suche erstellen
Support Engineer (Operations & Maintenance) - Germany • Munich, Bayern, DE
Ähnliche Stellen
Company Overview Rhythm is a biopharmaceutical company aimed at developing and commercialising therapies for the treatment of rare neuroendocrine diseases.Working at Rhythm means that you are part ...Mehr anzeigen
Weltmarktführer in der Entwicklung und Herstellung innovativer Mikrodosiersysteme für nieder- wie auch hochviskose Medien (Klebstoffe, Lötpasten etc.Mit Hauptsitz in Holzkirchen, südlich von Münche...Mehr anzeigen
Technical Support Engineer – Germany.Germany in the surveying and construction equipment sector.This role combines hands-on technical expertise with strong customer interaction.German-language manu...Mehr anzeigen
German-speaking Customer Support Agent.In this role, you will assist customers with travel-related inquiries, reservations, and account support while ensuring a seamless service experience.The role...Mehr anzeigen
Senior Technical Support Engineer.You will be working at the deepest level of incident resolution, integration architecture, and continuous service improvement.Advanced Escalation Engineering.Lead ...Mehr anzeigen
Wir sind Project Lary, ein Team aus Produkt-, Tech- und Design-SpezialistInnen mit Sitz in München und Berlin.Wir entwickeln digitale Produkte, die herausragende Nutzererlebnisse für zukunftsorient...Mehr anzeigen
Technische Kundenbegleitung zu unseren Produkten, Services, Workflows und Anbindungsmöglichkeiten.Erarbeitung kundenspezifischer Lösungen in enger Zusammenarbeit mit Customer Success, dem Vertrieb ...Mehr anzeigen
Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative within the dynamic field of AI technology, with an attractive paid relocati...Mehr anzeigen
Are you ready for a new international adventure in one of Europes most energetic and culturally rich capitals? Join our global team in.German-speaking Customer Support Specialists.As a German Custo...Mehr anzeigen
Business Operations Support – Germany, Switzerland, Austria (GSA)
Rhythm Pharmaceuticals • Munich, DE
Quick Apply
Zuletzt aktualisiert: vor 22 Tagen
Anwendungsingenieur Technischer Support (m/w/d)
VERMES Microdispensing GmbH • Holzkirchen, Bavaria, Germany
Quick Apply
Zuletzt aktualisiert: vor über 30 Tagen
Technical Support Engineer – Germany (Construction)
Lingonova • Munich, Germany
Quick Apply
Zuletzt aktualisiert: vor 26 Tagen
Supportengineer (m/w/d)
Swegon Germany GmbH • München, Bayern, DE
Die Swegon Group AB, die sich im Besitz der an der Stockholmer Börse notierten Investment AB Latour befindet, ist ein marktführender Anbieter im Bereich Raumklima und bietet Lösungen für Lüftung, H...Mehr anzeigen
Zuletzt aktualisiert: vor über 30 Tagen
Operations Support Agent (m/w/d)
FedEx • Hallbergmoos, Bavaria, DE
Ppwk Handling- DG Processing- Prepare Data for GTSWe have an exciting opportunity for you to join our team of Operation Support Agents.Who we are:FedEx is the largest express transportation company...Mehr anzeigen
Zuletzt aktualisiert: vor über 30 Tagen
M&A Manager, PE-backed Software Investor, Munich, Germany
PER, Private Equity Recruitment • Munich, Germany
When you click apply, you will be redirected to the company’s website.Please ensure you have completed the company’s application process on their platform to fully apply.Our client, a rapidly expan...Mehr anzeigen
Zuletzt aktualisiert: vor 15 Tagen • Gesponsert
German-speaking Customer Support Agent
CB Talents • Munich, Germany
Quick Apply
Zuletzt aktualisiert: vor 26 Tagen
Polarion Process Implementation & Support Manager In Der Batterieentwicklung (M/W/D)
Teoresi Group • München, Federal Republic Of Germany, DE
Als Polarion-Spezialist bist du die Schnittstelle zwischen Prozessentwicklung, Anwendern und IT-Support.Deine Aufgaben:Planung und Durchführung von Rollouts und Trainings in Polarion (Präsenz, Remo...Mehr anzeigen
Zuletzt aktualisiert: vor 19 Tagen • Gesponsert
In-Service Support Manager (d/m/w)
E Airbus Defence and Space GmbH • München, Germany
Job Description:** Zur Unterstützung des Bereichs „Secure Connectivity sucht Airbus Defence and Space einen **In-Service Support Manager (d/m/w)** **Dein Standort** Unser Standort ist nur einen Kat...Mehr anzeigen
Zuletzt aktualisiert: vor 22 Tagen • Gesponsert
Senior Technical Support Engineer
Jacobian • Munich, BY, DE
Quick Apply
Zuletzt aktualisiert: vor 8 Tagen
Support & Maintenance Engineer (m/f/d)
Augentic • Munich, Bayern, DE
AUGENTIC - Driven by Technology.AUGENTIC GmbH having its headquarters in Munich, Germany is a globally operating company in the business of digital identities and the related identity management so...Mehr anzeigen
Zuletzt aktualisiert: vor 8 Tagen
Technical Support & Platform Manager (German required)
Project Lary • München, Bayern, .DE
Quick Apply
Zuletzt aktualisiert: vor 5 Tagen
Customer Solution Engineer (m/w/d)
Raya Diagnostics GmbH • Munich, Bavaria, Germany
Quick Apply
Zuletzt aktualisiert: vor über 30 Tagen
IT Support Engineer (Ad-hoc / On-Demand)
Allied Worldwide • Munich, Bavaria, Germany
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support.Founded in 1992, we have a proven track record of delivering business solutions to...Mehr anzeigen
Zuletzt aktualisiert: vor 18 Tagen • Gesponsert
German Speaking Customer Support - AI Tech | Work In Greece - Paid Relocation
Mercier Consultancy Group • Munich, BY, DE
Homeoffice
Quick Apply
Zuletzt aktualisiert: vor 17 Tagen
German Customer Support Specialist To Vibrant Madrid (Relocation Provided)
Nordicrecruiters • München, Germany
Quick Apply
Zuletzt aktualisiert: vor über 30 Tagen
Spezialist Software Engineering (m/w/d) ANÜ
HOLZER Firmengruppe • München, Bayern, DE
Diese Position ist für Arbeitnehmerüberlassung.We are the business unit for systems in the fields of customer information in regards to the Owner´s Manual.We are the responsible internal business p...Mehr anzeigen
Zuletzt aktualisiert: vor 6 Tagen • Gesponsert
Technical Support Engineer
CHC Navigation | CHCNAV • Southern Germany, Bavaria, Germany
CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNS...Mehr anzeigen
Zuletzt aktualisiert: vor über 30 Tagen • Gesponsert