Salary : €80.000 - €90.000
Location : Hamburg
Start : ASAP
Languages : German and English
My client is looking for a General Manager who will be responsible for overseeing the day-to-day operations of the leisure club, ensuring exceptional guest experiences, maintaining high operational standards, and driving revenue growth.
This role involves strategic planning, team leadership, and fostering a culture of excellence.
Key Responsibilities
Operational Management
- Ensure seamless daily operations, including facilities, activities, and customer service.
- Implement and uphold health and safety standards.
- Oversee maintenance, cleanliness, and equipment functionality.
Financial and Revenue Management
Prepare and manage budgets to meet financial targets.Develop strategies to drive membership sales, retention, and ancillary revenue streams.Monitor financial performance and provide regular reports to stakeholders.Team Leadership
Recruit, train, and manage a team of staff, ensuring alignment with the club’s vision.Conduct regular performance reviews and provide ongoing coaching.Foster a collaborative and motivated work environment.Customer Experience
Maintain high levels of customer satisfaction by addressing feedback proactively.Develop and implement programmes to attract and retain members.Ensure premium service delivery in all aspects of the club.Strategic Planning
Identify and implement growth opportunities for the business.Stay updated with industry trends to enhance the club’s offerings and competitiveness.Collaborate with marketing teams to promote the club effectively.Stakeholder Engagement
Liaise with internal and external stakeholders, including vendors and community partners.Report to owners or board members, providing insights into operations and performance.Qualifications and Skills
Proven experience in leisure, hospitality, or fitness club management.Strong financial acumen with experience in budget management and P&L accountability.Leadership and team management expertise.Exceptional customer service and communication skills.Ability to develop and execute strategic plans.Knowledge of health and safety regulations.Salary : €80.000 - €90.000
Location : Hamburg
Start : ASAP
Languages : German and English
My client is looking for a General Manager who will be responsible for overseeing the day-to-day operations of the leisure club, ensuring exceptional guest experiences, maintaining high operational standards, and driving revenue growth.
This role involves strategic planning, team leadership, and fostering a culture of excellence.
Key Responsibilities
Operational Management
Ensure seamless daily operations, including facilities, activities, and customer service.
Implement and uphold health and safety standards.Oversee maintenance, cleanliness, and equipment functionality.Financial and Revenue Management
Prepare and manage budgets to meet financial targets.Develop strategies to drive membership sales, retention, and ancillary revenue streams.Monitor financial performance and provide regular reports to stakeholders.Team Leadership
Recruit, train, and manage a team of staff, ensuring alignment with the club’s vision.Conduct regular performance reviews and provide ongoing coaching.Foster a collaborative and motivated work environment.Customer Experience
Maintain high levels of customer satisfaction by addressing feedback proactively.Develop and implement programmes to attract and retain members.Ensure premium service delivery in all aspects of the club.Strategic Planning
Identify and implement growth opportunities for the business.Stay updated with industry trends to enhance the club’s offerings and competitiveness.Collaborate with marketing teams to promote the club effectively.Stakeholder Engagement
Liaise with internal and external stakeholders, including vendors and community partners.Report to owners or board members, providing insights into operations and performance.Qualifications and Skills
Proven experience in leisure, hospitality, or fitness club management.Strong financial acumen with experience in budget management and P&L accountability.Leadership and team management expertise.Exceptional customer service and communication skills.Ability to develop and execute strategic plans.Knowledge of health and safety regulations.