Product Design Lead (m / w / d)

What we do

PlentyONE helps e-commerce teams sell across multiple channels from one platform. We bring product data, orders, inventory, marketplaces, and fulfilment together so brands and retailers can run their operations at scale. We’re strongest in the German market and are expanding into other regions.

Visit the PlentyOne website for more info

Why we’re hiring for this role

We’re moving from a managed service to a self-service product. That shift makes the end-to-end user experience critical. This role will lead the UX strategy and execution that helps customers succeed independently.

We’ve had an interim design leader ( Kristof Hamilton ) supporting the team to kick-start this work while we hire for the role.

Your mission

Day to day responsibilities

These are the types of activities you’ll be doing in the role on a standard week. You’ll undertake about 60% of your time on project work and 40% managing and up skilling the team.

• Lead by example on projects

Deliver end to end project work from research to prototyping to engineering handover. You’ll show the team how to plan and manage their time effectively and teach them which techniques to use and when.

Work with group product managers to prioritise and schedule in work on the roadmap. You’ll also support the team on their projects, looking for coaching and training opportunities to level up their skills.

Work with engineering and product to create, document and roll out new processes which help us make evidence driven product decisions faster.

Identify ways to measure our customer experience. You should create a framework for KPIs, track them and run experiments to improve them.

Make sure design has influence by demonstrating how our priorities impact business KPIs. You'll identify opportunities to improve outcomes across all projects, and influence stakeholders company-wide (e.g. marketing and product) to refine their approach.

Ensure that customer insights are centralised and easy to understand for everyone in the business. These insights should be used to educate the rest of the business and influence decisions.

Make sure design work and released code gives customers a great experience and meets accessibility guidelines. This includes collaborating with designers and engineers to evolve our design system.

Your profile

You're looking for ownership in how you run your team and projects. We are looking for someone who proactively identifies ways to make things better and acts on it. You should have at least 3 years experience directly managing a team.

You focus on outcomes rather than perfect design. We ship things regularly to learn about our customers and their needs and will iterate if things don’t improve the experience the way we wanted it to.

You’re comfortable championing with customer needs with senior stakeholders and standing up for our customers in decision making.

You love working on complex products. There are a lot of features and journeys where the value is unclear or they are not documented well.  You’ll need to be comfortable making decisions even though you don't have a full understanding of the full product from day one.

Benefits

About us

The PlentyONE GmbH is an innovative software company and the developer of the leading e-commerce ERP, PlentyONE. For 20 years, the company has empowered brands, manufacturers and retailers in expanding their reach, scaling their e-commerce business efficiently by enabling them to quickly connect to more than 150 marketplaces. PlentyONE automates and connects processes across the full depth and breadth of the e-commerce value chain to drive effective multichannel commerce. This enhances customers' digital sales strategies. Approximately one in ten euros in German online trade is generated via the platform. For more information, visit www.plentyone.com .