Senior Customer Support Agent ENG & FR (M / F)

We are recruiting, on behalf of an international digital services company based in Leudelange, a Customer Support Agent to reinforce a customer support team for a 6-month assignment.

Your missions :

Manage customer requests via email, phone and live chat, ensuring a high level of service quality

Handle complex and escalated cases, acting as a support point for less experienced team members

Provide clear explanations of technical topics (domains, DNS, hosting, email services) to non-technical users

Collaborate closely with internal teams (technical, product, sales) to resolve cross-functional issues

Contribute to the improvement of support processes and service standards

Create and maintain knowledge base articles and FAQs

Collect customer feedback and contribute to service optimisation

Support the onboarding and training of new team members

Your profile :

Minimum 3 years of experience in customer support or technical support, ideally in IT, hosting, domains or digital services

• Fluent French and English (written and spoken) – both are mandatory
• German, Luxembourgish and / or Spanish are a real plus

Strong ability to manage complex customer situations independently

Experience with CRM tools, ticketing systems and live chat platforms

Strong problem-solving skills and attention to detail

Customer-oriented, proactive and well organised

Interested in this opportunity? Apply now!