Customer Service Specialist (m / w / d) - Pharma & In-vitro Diagnostics

About us

Balda, based in Bad Oeynhausen, is a specialist in plastic components for the pharmaceutical, diagnostics, and medical technology sectors. Since 2016, Balda has been part of the Italian Stevanato Group, which has more than 5,000 employees worldwide.

Passion – Spirit – Enthusiasm

With this motivation, we take on new challenges every day to continuously improve quality of life through innovative products.

To do this, we rely on the support of our employees and are always looking for new ambitious employees to expand our company's success.

Positions : Customer Service Specialist (m / w / d) - Pharma & -vitro Diagnostics

Starting Date : 01 / 05 / 2026

If you are interested in this position, we are looking forward your application in English, including your salary expectations and possible starting date.

• Serve as the primary contact for national and international customers in the field of medical devices and in-vitro diagnostics
• Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments
• Receive, review, and process customer orders in the ERP system, ensuring compliance with regulatory requirements (e.g., ISO 13485, GxP)
• Coordinate and closely collaborate with production Supply Chain, logistics, quality assurance, sales, and other relevant departments to ensure timely, quality- and compliance-compliant deliveries
• Maintain and update customer data, contract terms, and relevant documentation in the system
• Process customer purchase orders in the ERP system, monitor and control delivery dates, inventory, and backorders; proactively communicate in case of deviations
• Support the preparation of forecasts and manage them in the ERP system, handle complaints, and participate in S&OP processes
• Ensure compliance with all relevant regulatory requirements and internal quality standards.
• Participate in internal and external audits and contribute to the continuous improvement of customer service processes
• Completed university degree (e.g., Business Administration, Supply Chain Management, Life Sciences) or comparable commercial / technical training with relevant professional experience
• At least 3–5 years of experience in customer service, order management, or internal sales, ideally in a regulated environment (medical devices, pharma, diagnostics)
• Solid knowledge of regulatory requirements (e.g., ISO 13485, GxP) and experience with quality-related processes
• Excellent German and English language skills, both written and spoken
• Strong communication and teamwork skills, high service orientation, and organizational talent
• Confident handling of ERP systems and MS Office
• Independent, structured, and solution-oriented working style
• High level of reliability, discretion, and resilience
• Ticket Plus / Edenred card
• Staff canteen
• Company bike leasing
• Company pension scheme
• Corporate benefits
• Company fitness program
• Option of mobile working
• Flexible working hours
• 30 days' vacation