Employee for our Dutch customer service at the headquartersin Treppendorf (m / f / d)

Who we

are

About

us

Founded in 1954, Thomann is today

the largest distributor of instruments and music equipment in the

world and one of the largest e-commerce companies in Germany. The

webshop thomann.de is at the center of our thoughts and actions.

Whether you are a beginner or an internationally acclaimed

musician, our more than 1800 employees from over 30 nations aim to

meet the needs of our 18 million customers. The range currently

comprises more than 110,000 products. From instruments and sheet

music to event and lighting technology, from the best-known

international brands to our 30 Thomann own

brands.

Thomann

Campus

Treppendorf near Bamberg is

not only home to Europe's largest mail order warehouse, but also

Europe's largest music store : a 5500 square meter musician's

paradise for testing, discovering or simply being inspired. Our

service center is also located on the campus. In the specialist

service and workshops, around 170 employees take care of the

maintenance, care and repair of defective products, among other

things.

Employee

for our Dutch customer service at the headquarters in Treppendorf

(m / f / d)

We

care about our customers - we want them to feel comfortable and

well looked after. This is where you come in! You enjoy working

with people and don't let things get out of hand. Is the Dutch area

your home - literally or figuratively? Then we might be looking for

you as a dedicated team member (m / f / d) in our Dutch customer

service in the headquarters in Treppendorf. You will be our

company's calling card, the first point of contact for our

customers when they have questions about their order or purchased

product via chat, phone and

email.

Your

Tasks

We inspire and enable people

to speak music, everywhere. And that's what we want with

you.

Your

tasks are as challenging as they are

varying

You will process orders,

create quotations and manage customer

accounts

First-level after-sales support - you

advise and support our customers by phone, email or chat in the

international area

You look after our customers

by phone, email and chat and represent their concerns and

interests

You are responsible for an area of

responsibility and make independent decisions to initiate and

coordinate returns, exchange of goods, credit notes and

repairs

You take care of the convenient

processing of orders and services

You work

continuously with our specialist service and workshops and

coordinate with them

You provide product advice

and translation work in collaboration with our specialist

departments

Your

Profile

With us, your knowledge,

your talent and your ideas will find the right

stage.

You

should bring the following with

you

You are fluent in written and

spoken Dutch and English

Ideally, you are

passionate about music yourself and / or have experience in the music

industry

You already have experience in

supporting and advising customers

You show a

high degree of initiative, commitment, team spirit and goal

orientation

Competent, courteous interaction

with customers is one of your strengths

You

have experience in using a PC and common office

applications

Ideally, you speak another

language

Our

Offer

Take

a look at what else we offer besides the best colleagues in the

world

Contact with customers who love

us ;-) and business with emotions

30 days of

holiday

Attractive and performance-related

remuneration with Christmas bonus, as well as company pension

scheme

Pleasant working atmosphere with flat

hierarchies

Modern, well-equipped workplace far

away from city noise and traffic

jams

Possibility of mobile

working

Varied projects in an international

environment

Free German

lessons

Corporate benefits and employee

discount

Company canteen with changing, freshly

prepared dishes

Fully equipped rehearsal

room

Modern, in-house fitness studio for free

use

JobRad

offer

Did

we spark your

interest?

Then

we would love to receive your compelling application along with

your complete documents (cover letter, resume, certificates) and

your salary

expectations.

Laura

Stößel

HR

Manager

Thomann

GmbH | Hans-Thomann-Straße 1 |Burgebrach |

Deutschland