Who we
are
About
us
Founded in 1954, Thomann is today
the largest distributor of instruments and music equipment in the
world and one of the largest e-commerce companies in Germany. The
webshop thomann.de is at the center of our thoughts and actions.
Whether you are a beginner or an internationally acclaimed
musician, our more than 1800 employees from over 30 nations aim to
meet the needs of our 18 million customers. The range currently
comprises more than 110,000 products. From instruments and sheet
music to event and lighting technology, from the best-known
international brands to our 30 Thomann own
brands.
Thomann
Campus
Treppendorf near Bamberg is
not only home to Europe's largest mail order warehouse, but also
Europe's largest music store : a 5500 square meter musician's
paradise for testing, discovering or simply being inspired. Our
service center is also located on the campus. In the specialist
service and workshops, around 170 employees take care of the
maintenance, care and repair of defective products, among other
things.
Employee
for our Dutch customer service at the headquarters in Treppendorf
(m / f / d)
We
care about our customers - we want them to feel comfortable and
well looked after. This is where you come in! You enjoy working
with people and don't let things get out of hand. Is the Dutch area
your home - literally or figuratively? Then we might be looking for
you as a dedicated team member (m / f / d) in our Dutch customer
service in the headquarters in Treppendorf. You will be our
company's calling card, the first point of contact for our
customers when they have questions about their order or purchased
product via chat, phone and
email.
Your
Tasks
We inspire and enable people
to speak music, everywhere. And that's what we want with
you.
Your
tasks are as challenging as they are
varying
You will process orders,
create quotations and manage customer
accounts
First-level after-sales support - you
advise and support our customers by phone, email or chat in the
international area
You look after our customers
by phone, email and chat and represent their concerns and
interests
You are responsible for an area of
responsibility and make independent decisions to initiate and
coordinate returns, exchange of goods, credit notes and
repairs
You take care of the convenient
processing of orders and services
You work
continuously with our specialist service and workshops and
coordinate with them
You provide product advice
and translation work in collaboration with our specialist
departments
Your
Profile
With us, your knowledge,
your talent and your ideas will find the right
stage.
You
should bring the following with
you
You are fluent in written and
spoken Dutch and English
Ideally, you are
passionate about music yourself and / or have experience in the music
industry
You already have experience in
supporting and advising customers
You show a
high degree of initiative, commitment, team spirit and goal
orientation
Competent, courteous interaction
with customers is one of your strengths
You
have experience in using a PC and common office
applications
Ideally, you speak another
language
Our
Offer
Take
a look at what else we offer besides the best colleagues in the
world
Contact with customers who love
us ;-) and business with emotions
30 days of
holiday
Attractive and performance-related
remuneration with Christmas bonus, as well as company pension
scheme
Pleasant working atmosphere with flat
hierarchies
Modern, well-equipped workplace far
away from city noise and traffic
jams
Possibility of mobile
working
Varied projects in an international
environment
Free German
lessons
Corporate benefits and employee
discount
Company canteen with changing, freshly
prepared dishes
Fully equipped rehearsal
room
Modern, in-house fitness studio for free
use
JobRad
offer
Did
we spark your
interest?
Then
we would love to receive your compelling application along with
your complete documents (cover letter, resume, certificates) and
your salary
expectations.
Laura
Stößel
HR
Manager
Thomann
GmbH | Hans-Thomann-Straße 1 |Burgebrach |
Deutschland
Employee for our Dutch customer service at the headquartersin Treppendorf mfd • Burgebrach, Bayern, Germany