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Sales / Customer Service

Sales / Customer Service

tesaNorderstedt, Schleswig-Holstein, DE
Vor 30+ Tagen
Stellenbeschreibung

What you will do

  • Take over the functional lead for the team, to ensure smooth and efficient execution of day-to-day operations
  • Act as the initial point of escalation for assigned Customer Representatives (CSR) and Sales (individual support, etc.)
  • Follow-up on defined KPIs to monitor the process performance and support Customer Support Manager (CSM) to define corrective actions if needed to maintain high customer satisfaction
  • Coordinate local implementation of regional harmonization and digitalization initiatives in close collaboration with Local Key Users (LKU)
  • Actively drive change processes related to new processes / tools implementation and ensure a positive customer and employee experience
  • Coordinate regular communication with other departments such as marketing, sales, supply chain, accounting, and others
  • Support CSM to gather data on all customer complaints, concerns and product returns and analyze for root and recurring causes
  • Support in planning and organizing training for CSR to improve customer service skills in close collaboration with LKU in case of system and process trainings
  • Participate in international projects on need basis

What you will need

  • University degree or equivalent knowledge in the field of Business Administration, Supply Chain Management (SCM) or related studies
  • 3+ years of relevant professional experience in an international, matrix-organized company
  • Experience in Customer Service or other direct customer facing roles
  • Team player with ability to connect to different parts of the organization
  • Passionate to walk the change and comfortable in dealing with ambiguity
  • Desire to challenge status quo and take purposeful actions to transform towards the future needs
  • High digital affinity and passion to work with digitalized systems and processes
  • good SAP SD, CRM, Esker and MS Office (Word, Excel, Outlook) user skills
  • Very good written and spoken English skills (C1 level or higher)
  • Very good written and spoken German skills (C1 level or higher)
  • Motivated to collaborate in an international environment, with the willingness to occasionally travel
  • Jobalert für diese Suche erstellen

    Customer Service • Norderstedt, Schleswig-Holstein, DE