CRM Marketing Manager

We are AMBOSS and have an exciting opportunity for a CRM Manager to build positive, lasting relationships with our customers. CRM plays an important role at AMBOSS. You will be part of a cross-functional, interdisciplinary team whose vision is extremely focused on the customer and the quality of our product and that continuously strives for the highest quality and optimization. You will take ownership of the Customer Journey and create value for our customers!A very open and friendly team is waiting for you and is looking forward to your application!ABOUT AMBOSSAMBOSS is a powerful learning and clinical decision-support tool striving to empower physicians across the globe to provide the best possible care. Since our launch in , we've used the latest in cutting-edge technology to create the most comprehensive study and reference guide on the market and revolutionized the way physicians and medical students acquire their know-how.By , we transformed the learning experience for 95% of the German market and launched our international platform. In , our hard work secured €30M in Series B funding to expand our products and their reach. Today, we continue to find new ways to innovate and establish ourselves to make a global impact. After being named a Top 10 Health & Science company to watch in by Business Punk, it is clear that we are not the only ones who are excited about the future of AMBOSS.You will : You will mainly focus on the implementation and optimization of lifecycle campaigns for markets. You will collaborate very closely with the Market team and develop a deep understanding of the target audience. You will strategically lead and manage the planning and execution of AMBOSS' promotional campaigns, as well as all of our customer-triggered communication journeys You will work very closely with different teams to advise and support them in the development and implementation of campaigns. Support the delivery of all CRM activity in our key markets, including optimization and reporting, performance metrics, and ROI. Support development, testing, and deployment of new CRM channels for AMBOSS, such as Push & In-App. Leverage data and customer insight to constantly improve our customer journey and channel ROI. You bring : Experience in the multichannel CRM environment (mobile / email / web). A growth mindset to create a positive and successful customer experience. Knowledge of marketing automation software (e.g. Braze, Hubspot) and experience with data visualization tools such as Metabase (alternatively powerBI or Tableau). Experience with HTML and CSS, along with a scripting language Nice to have : SQL skills Benefits : AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony.