Test and Support Specialist (m / f / d)

Riedel Communications develops, manufactures and distributes pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide. Our products reflect today's cutting-edge technologies, translating tomorrow's requirements into today's solutions.

Riedel Communications also includes a large Managed Technologies Division that provides radio and intercom services, event IT solutions as well as fibre-based and wireless audio and video transmission systems for major events such as the Olympic Games, FIFA World Cups or our latest success story, the 36th America's Cup.

The company is headquartered in Wuppertal and employs over 600 people at 20 locations (including Dubai, Sydney, London, Tokyo or Montreal) in Europe, Australia, Asia and North America.

Your areas of responsibility

We at Riedel are addicted to innovation. We want to be pioneers in technology and lead the market with our products and solutions. To achieve this, our team of test and support engineers challenge the products not only against specification but also bring in user experience and use cases from the field.

As a Test and Support Specialist (m / f / d)  you will be responsible for user acceptance testing of new hard- and software for our wireless products used in broadcast and live applications.

In the role of a subject matter specialist, you ensure product quality and support readiness by transferring your first-hand  knowledge into the global support teams.

As a member of the global Service & Support team, you also maintain a thorough contact with customers and gather market needs.

• You develop, define and execute release test cases and documentation in appropriate tools (e.g. Jira X-Ray)
• You document bugs in Jira and support our development teams with information
• You align explorative tests with the System Testing team and meet the needs of Pre-and After Sales Support, R&D and Product Management
• You test new hard- and firmware for broadcast and live event applications prior to market release
• You learn new technologies
• You prepare materials and conduct internal trainings to ensure support readiness of the Support teams
• You provide support to external and internal customers (contribute to customer support as a second level expert / third level support)
• You go on occasional business trips

Your profile

If all this speaks to you, come and let us create together as a Team the next chapters of our success stories!

To achieve our goals, we are always looking for highly motivated and qualified colleagues to join our Family and grow with us.

Riedel provides an innovative, collaborative, and diverse work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedule as well as sustainable learning.