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First Line Service Desk (m / w / d)

First Line Service Desk (m / w / d)

Cinesa / UCIBochum, DE
Vor 15 Tagen
Stellenbeschreibung

Are you passionate about helping people and enjoy problem-solving? Do you have great communication skills, a curiosity about technology, and some basic IT knowledge?

We are looking for a First Line Service Desk Technician who is fluent in English and German to join our welcoming and supportive team. This role is perfect for someone who thrives in a collaborative environment and loves assisting others.

Position : First Line Service Desk Technician

Location : Bochum

Employment Type : Full-time

Type of job : hybrid

Languages : Fluent in English & German

Why Work With Us?

At UCI, we are dedicated to fostering a diverse and inclusive workplace where everyone can succeed. Our culture is built around teamwork, support, and personal development. While a solid foundation in people skills is essential, we also look for candidates with basic IT knowledge or a strong interest in technology. We'll provide you with all the training and tools to develop further technical expertise.

What You’ll Be Doing :

  • Helping people : Be the first point of contact for users experiencing technical issues, providing support via phone, email, or chat in both English and German.
  • Listening and communicating : Understand users' needs, communicate clearly, and offer simple, reassuring solutions.
  • Problem-solving : Identify common issues and guide users through basic troubleshooting steps.
  • Learning on the job : Expand your technical skills and knowledge with the support of the team and ongoing training.
  • Collaborating : Work closely with colleagues to resolve more complex issues, learning from senior team members.

Who You Are :

  • Fluent in English and German, with confidence in communicating in both languages.
  • Strong interpersonal skills, naturally empathetic, patient, and a great listener.
  • Curious about technology, with basic IT knowledge, such as :

    • Familiarity with common operating systems (Windows, iOS).

  • Understanding of basic networking concepts (e.g., IP addresses, Wi-Fi, LAN / WAN).
  • Knowledge of productivity tools (Microsoft Office, Azure, M365).
  • Ability to identify and troubleshoot common hardware issues (e.g., printers, monitors).
  • Familiarity with service desk or ticketing systems (e.g., ServiceNow, Zendesk).
  • Some prior experience in IT support or a related field, or formal education (e.g., technical diploma or certifications like CompTIA ITF+ or similar), is a plus but not mandatory.
  • Eager to develop new skills and grow in a technical field.
  • Team-oriented and thrive in collaborative problem-solving environments.

    • What We Offer :

  • On-the-job training : Build your technical knowledge and skills, no matter your starting point.
  • A supportive and inclusive workplace : We value diversity and encourage applications from women excited to grow in the technology field.
  • Career development opportunities : Learn and advance within the organization.
  • Competitive salary and benefits package.
  • A meaningful role : Help people solve problems and make a real difference every day

    • How to Apply :

    If you're excited about the opportunity to develop your skills in IT while helping people, we'd love to hear from you!

    Please send your CV and a short cover letter