Hotel Operations Manager

Job Description

Role - Hotel Operations Manager
Location - Hamburg, Germany, office-based hybrid / with travel

The Hotel Operations Manager shall have the following qualifications:

• A minimum of two (2) years of experience in Hotel Operations in managerial position on a cruise ship or ashore;
• A minimum 5 years in a F&B Management position - ideally onboard a cruise ship.
• Highly proficient in spoken and written English;
• Good leadership, controlling and communication skills;
• The ability to work within a team;
• Good knowledge of the hotel and cruise industry and applicable rules and regulations;
• Profound knowledge of HACCP, US Vessel Sanitation Program, EU-Shipsan and Marpol regulations;
• Appropriate level of commercial awareness.

The Hotel Operations Manager is responsible for:

• Establish and lead the hotel ops product delivery department;
• Designated hotel operational responsibilities as assigned by the General Manager;
• Working in close cooperation with the Corporate Chef, Restaurant & Bar Specialist and Purchasers, to ensure that vessels are operated as per Service Level Agreements with the Owner(s);
• Maintaining a fruitful cooperation with the technical, marine, crewing and operations department to ensure an overall smooth vessel operation;
• The overall quality standards for front-of-house equipment and services;
• Driving constant improvement, thus create and communicate SOP’s for the company and clients;
• Creating and reviewing annual hotel operations budget(s), as per Owner’s financial year guidelines;
• Overall cost control and responsibility of the financial hotel operations budget(s) vs. actual costs;
• Monitoring, controlling and follow-up on budget related reports, inventory reports and other reports required as per manuals;
• Assisting in the supervision and completion of health and hygiene tasks on board;
• Providing hotel operational support to the assigned ship(s) and Owner(s) in case of urgent hotel operational matters;
• Permanent communication and information exchange with the Head of Hotel Department and periodic inspection of assigned ship(s);
• Developing departmental hotel operational manuals;
• Assisting in preparation of contractual agreements with Hotel Services and/or Catering providers;
• Promoting internal awareness for customer and hotel & catering provider requirements throughout the leisure group;
• Participation in projects assigned.

The Hotel Operations Manager would be accountable to the General Manager.