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Customer Support Engineer (f / m / d)

Customer Support Engineer (f / m / d)

KLADresden, Germany
Vor 13 Tagen
Stellenbeschreibung

Description

Preferred Qualifications

Our established team in Dresden are recruiting for a Customer Support Engineer to support with current and future installed tools at customer sites.

Your responsibilities :

  • Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.
  • Representing the company to the customer and accountability for customer satisfaction with service.
  • Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.
  • Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

About you :

  • Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience
  • Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.
  • Excellent customer relation and excellent analytical problem-solving skills.
  • Ability to work in a high-pressure environment.
  • Ability to work in a team within a multi-cultural environment.
  • Fluent in English is required and German language is desirable
  • Proficiency in MS office tools
  • Experience in the semiconductor or electronic industry is a plus
  • The candidate needs to be a hands-on type person, enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.
  • Domestic and international travel may be required up to 25%

    • What we offer :

  • Dynamic job in the Semiconductor Industry.
  • Great team to work with in Dresden.
  • Team events (e.g. family summer event, Christmas party).
  • We offer a competitive, family friendly total rewards package.
  • Variable compensation components, e.g. participation in company stock purchase plan.
  • Permanent full-time employment.
  • Company car or car allowance.
  • Extensive initial and guaranteed further training.
  • 30 days of vacation.

    • Minimum Qualifications

    Certified engineer (Bachelor, Masters) or degree from advanced technical school or work experience

    Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

    Jobalert für diese Suche erstellen

    Customer Engineer • Dresden, Germany