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Product Expert - Field Service

TomraMülheim-Kärlich, Germany

Vor 6 Tagen

Stellenbeschreibung

As a Field Product Expert at TOMRA you will play a key role in enhancing product expertise and supporting the global service team. Youll leverage your technical knowledge to provide toptier support train engineers and improve machine performance. Your expertise will help shape documentation optimize systems and ensure the best service for customers worldwide.

Responsibilities :

Conduct training for service engineers and customers.
Support Product Experts with machine / application improvements.
Ensure top machine performance and customer satisfaction.
Provide 3rdline technical support (phone email onsite).
Collaborate with internal teams to improve global support.
Test solutions and perform quality checks.
Support R&D and document field experience to enhance product development.
Participate in 24 / 7 Hotline support.
Travel (70%) for customer visits and training.

Qualifications : Candidate Profile :

Passion for engineering and problemsolving.

Strong communication and troubleshooting skills.

Knowledge of computer hardware and configurations.

Willingness to travel (70%).

Degree in electrical engineering waste management or similar; or 35 years of handson B2B experience.

Team player selfmotivated and open to new technical developments.

Additional languages are a plus.

Additional Information :

Will be made available to you : A company car a laptop a mobile phone as well as the necessary tools and PPE (personal protective equipment).

Your benefits

30 days annual leave;

Supported company pension scheme;

Supported group accident insurance;

International SOS for private use;

Hybrid working principles flexible working hours;

Opportunity to purchase TOMRA shares;

Employee benefit discounts for TOMRA Online Shop;

Company (e) bike leasing;

Gym membership coverage support;

Office comfort : free parking spaces canteen coffee machines;

Professional and personal development : learning on the job specialized course conferences etc.;

Coaching opportunities Individual Development Programs;

Interested

Please send your CV in English.

Tomra does not differentiate on the basis of gender race or ethnicity religion color sexual orientation or identity disability age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important its a match!

LIMH1

Remote Work : Employment Type :

Fulltime

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Vacancy : 1