User Support Consultant (all genders)

The Role

Following the recent investment and planned growth by Lucanet, we anticipate that the number of customers using our flagship products, will increase substantially in the near future.

Therefore, we require additional user support to ensure all of our customers are getting the most from our product suite.

Your role will be to provide assistance to our customers so that they can troubleshoot their problems & issues.

Sometimes this will be something simple like a user input error and you can guide them through our platform to their desired outcome.

Other times this will be something more technical that you will be required to liaise with various other teams within our business in order to solve in an efficient & suitable manner for the customer.

This is an exciting time to be joining as we go through a period of sustainable growth, there will be challenges along the way but you are able to play an important part in helping us navigate those and providing a best-in-class service to our customer base.

This is a fully remote role with the opportunity to attend the LucaNet offices in Berlin at your own discretion.

What you'll do

• Being the single point of contact for our customers
• Contribute to knowledge-based articles & guides
• To help our users with challenges (via phone & remotely)

What you bring to the table

• You have a background in Economics, Accounting or a comparable discipline ESSENTIAL
• You are a strong communicator, both verbally and in writing, across German & English (C1+) ESSENTIAL
• You enjoy, and have previous experience, helping customers by finding solutions & overcoming the challenges they are facing with their software products ESSENTIAL
• A strong knowledge of MS Office, especially Excel
• You are a team player but have the ability to work independently when required

Perks at work

• LucaFlex We enable you to determine your work schedule and location according to your needs
• Mobile Work Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break.

That’s why we offer you our mobile work options or a sabbatical

• Team Spirit We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
• Learning & Developmen t We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
• Charity Time We support you in taking the time to do some good
• Health & Wellbeing We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need.
• Generous vacations We encourage you to take time off to relax, travel, and recharge
• We support your personal and professional development in a targeted manner with our employee development process
• Compensation and Company Pension Plan We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and / or pension allowances
• JobRad We have partnered with JobRad so that you can find your dream bike supported by us
• Staff Discounts Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas
Vor 30+ Tagen