German Speaking Customer Advisor in Malta!

Are you a proactive and customer-focused individual with a passion for e-commerce? Do you speak fluent German and want to build a career in a dynamic, international environment? Join our rapidly expanding team in the heart of Malta! We are a global leader in customer experience solutions, partnering with some of the world's most innovative and beloved e-commerce brands. This is a fantastic opportunity for an enthusiastic and empathetic professional to be the voice of our brand and ensure a seamless customer journey.

This is a hybrid role, offering the best of both worlds : the camaraderie of a modern, on-site office in Qormi, Malta, for two days a week, and the flexibility of working from home for the remaining three days.

The Role & Your Responsibilities

As a German-Speaking Customer Advisor, you will be a key player in our customer support team, providing exceptional service to our German-speaking clients exclusively through written channels—email and live chat. Your primary objective will be to resolve customer queries efficiently and with a high degree of empathy and professionalism, ensuring every interaction strengthens our brand's reputation.

Key Responsibilities :

• Email & Chat Support : Provide professional, polite, and efficient support to German-speaking customers via email and live chat.
• Issue Resolution : Handle a wide array of customer inquiries, including but not limited to, product details, order status, shipping, returns, exchanges, and account management. Investigate and resolve customer complaints with a focus on finding proactive solutions.
• Product Expertise : Gain and maintain in-depth knowledge of our e-commerce client's products, services, policies, and promotions. Stay updated on new product launches and marketing campaigns to provide accurate, timely information.
• Brand Advocacy : Act as a brand champion, ensuring every customer interaction builds a positive brand image and earns customer trust. Craft clear, concise, and tailored responses that match the brand’s voice and effectively resolve customer issues.
• Process Improvement : Accurately and thoroughly log all customer interactions in our CRM system. Identify common customer issues and provide feedback to help enhance the overall customer experience and operational efficiency.
• Team Collaboration : Work effectively with colleagues, supervisors, and other departments to ensure seamless service delivery and a cohesive team environment. Participate in training and team meetings to boost your skills and knowledge.

What We're Looking For

We believe that a positive attitude and a willingness to learn are just as important as prior experience. We will provide full training to the right candidate with the right mindset.

Requirements :

German : Fluent / native proficiency (C2-level equivalent) is essential for communicating effectively with our German-speaking clients.

Excellent written communication skills in both German and English, with strong attention to detail and grammar.

Previous experience in a customer service, e-commerce, or other client-facing role is beneficial, but not a mandatory requirement. We welcome candidates who are new to the field but possess the right skills and enthusiasm.

Why Join Us?

We are committed to creating a supportive and rewarding work environment where our employees can thrive both personally and professionally.

Health and Life Insurance

Location :

Work and live on the beautiful island of Malta, known for its sunny weather, rich history, and vibrant culture. Our office in Qormi offers a great work environment in a convenient location.