Senior Account Manager - SaaS (m / f / d)

At JOIN , we are revolutionizing the way companies and candidates connect in the fast-paced world of recruitment. Our platform simplifies hiring, making it more efficient and accessible for businesses of all sizes, from startups to enterprises. By providing intuitive tools and leveraging cutting-edge technology, we help companies reach top talent quickly and seamlessly.

We believe that recruitment is more than just filling roles – it’s about building teams that drive innovation, growth, and success. Our diverse and passionate team is dedicated to supporting businesses through every step of the hiring journey.

Our success is defined by the success of our partners, clients and candidates, and we are committed to delivering top-notch solutions that meet their unique needs. You are the only missing piece in the puzzle!

At JOIN, we believe hiring should be easy, fast, and fair - for companies and candidates alike. That’s why we’re building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly.

As a Senior / Principal Account Manager , you’ll play a critical role in shaping and growing long-term customer relationships. You won’t just manage accounts – you’ll act as a Trusted Advisor, Challenger, and Growth Partner, driving commercial impact and ensuring customers unlock the full value of JOIN.

Tasks

What you’ll be doing

Your work will directly influence JOIN’s growth. Here’s what that looks like :

• Own and grow a portfolio of strategic accounts as the main point of contact.
• Identify and understand customer needs and translate them into tailored solutions.
• Drive account expansion through proactive up- and cross-selling opportunities.
• Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite.
• Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach.
• Proactively prevent churn through strong stakeholder engagement and account strategy.
• Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience.

Who you’ll work with

You’ll report into our Commercial Leadership Team and collaborate closely with colleagues across Sales, Marketing, and Product. You’ll also engage with key decision-makers within strategic client organisations. Your expertise will empower JOIN to strengthen relationships, drive growth across enterprise accounts, and deliver outstanding customer experiences.

Requirements

What we’re looking for

We don’t believe in checklists – but if most of these apply to you, we’d love to chat :

Bonus points for :

Benefits

Our Values

❤️ People First – We put humans at the heart of hiring.

🚀 Own It – We take initiative