Key Account Manager (m / f / d)

Company Description

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time : You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 2,500 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging.

Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 500m in revenues in 2023 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

As the Key Account Manager , you will play a crucial role in managing and scaling Flink’s relationship with external delivery partners in both Germany and Netherlands. This role ensures smooth daily operations and supports strategic initiatives that maximize the partnership’s value. You’ll be the primary point of contact for external and internal communication, collaborating across departments to solve issues, implement improvements, and optimize the performance of platform orders.

Job Description

• Serve as the primary contact for our partner, managing daily communication and resolving issues.
• Monitor key metrics, including order volumes, to ensure optimal performance.
• Work closely with internal teams (e.g., Commercial, Supply Chain, Tech, Data) to drive operational improvements and implement new projects or process enhancements.
• Provide leadership with regular performance insights, identifying trends, risks, and opportunities.

Qualifications

Additional Information

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.