Host / In Village Concierge

Job Summary

:

We are seeking a friendly, enthusiastic, and customer-focused Host to join our team at Wertheim Village. As a In Village Concierge / Host (m/f/d), you will be the first point of contact for our visitors, providing exceptional customer service and ensuring a memorable shopping experience. You will assist guests with inquiries, offer information about the village's amenities and events, and create a welcoming atmosphere.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Provide information about the Village, including store locations, events, and promotions.
• Assist guests with any inquiries or issues they may have, ensuring a high level of customer satisfaction.
• Coordinate with other departments to address guests' needs and resolve any problems promptly.
• Maintain a clean and organized workspace, including the Member Carts and surrounding areas.
• Assist with the distribution of promotional materials and village maps.
• Handle guest feedback and complaints with professionalism and escalate issues when necessary.
• Participate in village events and activities to enhance the guest experience.
• Support the Hands Free Shopping Service during pick times and on the off
• Support of the Concierge Service during pick times

Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience in customer service, hospitality, or a related field is preferred.
• Computer Skills with Microsoft
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude and a strong sense of responsibility.
• Availability to work flexible hours, including weekends and holidays.
• German and English Languages is applicable.
• Proficiency in multiple languages is a plus.