Technical Account Manager - Red Hat Linux Platform, Remote - Germany (m/f/d)

Job Summary

The Red Hat Technical Account Management team is looking for a Technical Account Manager to join us in Germany, in one of our offices, or in a remote position.

In this role, you will provide personalized, attentive support and mentorship to a small set of enterprise customers. Your goal will be to build high-value relationships as you understand their IT infrastructures, internal processes, and business needs, creating long-lasting loyalty to Red Hat.

You will ensure that our customers have access to solutions that enable their technical environments to run efficiently.

As a Technical Account Manager, you will work closely with internal teams such as Support Delivery, Engineering, and Product Management.

Depending on your customers’ environments and needs, you will help them collaborate with other vendors and advocate on their behalf.

In this role, you will have the opportunity to shape the future of our technology alongside subject matter experts and developers in the open-source community.

What you will do

Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat Platform Technology;

develop relationships with key business and IT stakeholders, including customer managers and technical associates

Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service

Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

Provide advice and guidance to customers about their current and future use of Red Hat’s offerings

Perform technical reviews and share knowledge to identify and prevent issues proactively

Drive customer issues and maintain clear and concise case and customer documentation; create customer engagement plans

Handle customer escalations with Red Hat and customer teams

Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption

Analyze and present periodic reviews of operational performance to customer leadership

Travel, as necessary, to visit customers or attend internal events

Collaborate with third-party hardware and software vendors

What you will bring

5+ years of Linux or UNIX system administration experience

Knowledge of or experience with Red Hat Ansible (esp. RHEL System Roles)

Prior experience in a support, development, engineering, or quality assurance organization

Technical knowledge of the Linux kernel and Linux file system

Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

Outstanding verbal and written communication skills

Ability to convey complex information to customers clearly and concisely

Ability to manage multiple issues and projects with an eye for detail

Hands-on experience with a variety of hardware vendors

Experience in container management (e.g. podman, rootless containers)

Experience in networking principles, storage concepts, and security best practices in enterprise environments

Experience in system management, cloud, or server virtualization is a plus

Expertise in Edge computing is a plus

Previous knowledge in some technologies such as Ansible, Satellite, and Insights

Red Hat Certified Engineer (RHCE) is a plus

LI-MR3

About Red Hat

is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.

Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.

Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment.

We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.

When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.

Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.

We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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