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Customer Order Specialist (d / f / m) Ref.72669

Customer Order Specialist (d / f / m) Ref.72669

Bishop GmbHFuhlsbüttel, Deutschland
Vor 30+ Tagen
Stellenbeschreibung

For our client in the aerospace industry we are looking for motivated candidates for the location Hamburg-Fuhlsbüttel  Germany for the following position with immediate effect and within the framework of temporary employment :

Your responsibilities :

The Jobholder (d / f / m) will work as Customer Order Specialist.The Customer Order Fulfilment (COF)Hamburg is set-up in several Single Point of Contact (SPOC) groups composed of one Customer OrderManager (COM) and up to four Customer Order Specialists (COS). All of them act as SPOC towardstheir allocated customer portfolio. The COS is the primarily interface between the customer and theSatair internal material order handling process. They administer the complete customer order includinginitial receipt, sourcing at procurement, escalation, delivery followup and claim handling for Airbus andOEM parts.

  • Responsibility for order processing, administration and management of material orders receivedfrom customers (airlines, maintenance and repair organizations (MROs), brokers and others)
  • Facilitates material stock dispatch from global resources (warehouses, suppliers, vendors, etc.)
  • Charged with material sourcing from Satair procurement and other business partners whichincludes constant monitoring and escalation
  • Develops solutions and takes decisions to ensure on-time material delivery to meet customerexpectations
  • Clarifies spares technical queries utilizing technical documentation and / or liaises withtechnical andengineering departments.
  • Provides consistently high quality responses to all customer related requests for all materials andrelated services to ensure the highest possible customer satisfaction
  • Organize and conduct regular account meetings with customers, internal stakeholders, SatairAccount Directors, Airbus Customer Support Directors, Airbus Field Service Representatives andothers, to share information and keep a global view on your customers’ activity

CV´s are required in English!

Personal requirements :

  • Strong communication skills to deal with contacts at all levelsto collaborate and maintain business relationships
  • Independent, structured and result-oriented work to ensure efficient workflowscoordinate and achieve goals on time
  • A high level of persuasiveness and assertiveness in order to meet the respective needsto represent interests well
  • Stress resistant

    • Vocational training :

  • Industrial clerk at least technician / specialist

    • Studies :

  • Business administration at least Bachelor's degreeor
  • Supply Chain / Logistics at least Bachelor's degree course

    • Professional experience :

  • Scheduling / material procurement at least over 2 years
  • Customer Service / Customer Service at least over 2 years
  • Logistics at least over 2 years

    • IT :

  • SAP at least in-depth application knowledge
  • Google Workspace is an advantage

    • knowledges :

  • Project management at least minimal knowledge

    • Language Skills :

  • At least business fluent in English

    • Our offer :

  • Conditions according to Equal Pay (IG-Metall Tariff)
  • Flexible working hours through a personal flextime account
  • Continuous personal support from your contact person
  • employer-funded pension
  • Bonus payments by employees recruit employees

    • Are you interested in our company and the benefits we offer? Take the chance to get the world's best ticket for your global career and send your resume to