Service Lead (w/m/d)

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CVS engineering GmbH manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).
Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirements.

Your role

The Service Lead plays a critical role in responding to request for help from customers who encounter issues with the product, Service or application. The position is strengthening the company’s market presence in the urban transportation and vehicle installation sector for mobile compressors and vacuum pumps. By combining market insights, technical expertise, and strong customer relationships, this role ensures alignment with the company’s strategic goals while delivering tailored solutions to meet customer needs.

• Build up a strong knowledge of the offered products and the applications they are used for
• Handle customer technical requests & warranty cases
• Provide the customer timely and effective solutions
• Analyze root causes and develop improvement ideas
• Prepare and present regular field or application issues with potential solutions to the management
• Provide customers quotes for required parts and enter orders in the system
• Build and maintain strong relationships with key clients, partners, and stakeholders
• Work closely with sales, enginering and production to ensure brand consistency and support of customer requirements
• Develop service sales strategies to grow the business

To succeed, you will need

Education/ Knowledge / Experience:

• Engineering degree or similar technical or commercial discipline / or equivalent work experience
• At least 5+ years’ experience in technical sales or service in the field of industry or aftermarket business
• In-depth knowledge of industrial BtoB
• Knowledge of urban transport, truck, trailer business or vacuum business is a plus
• Very good technical understanding

Know-how:

• Strong interpersonal communication, including listening skills, conflict management, influence
• Ability to analyse failures and root causes
• Ability to work in a complex matrix organization with numerous requirements
• Fluent german, advanced level English both written and spoken. Further languages is a plus
• Knowledge of Office
• Knowledge of ERP and CRM

Soft-skills:

• Focus on results and customer satisfaction
• Analytical thinking
• Open mind
• Empathy
• Effective communication
• Adaptability
• Collaboration